Soleil

Customer/Technical Support Representative

Verified

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Overview

Looking for part-time work (5 hours/day)

at $4.97/hour ($600.00/month)

High school diploma

Last Active

July 4th, 2026 (5 days ago)

Member Since

November 11th, 2024

Profile Description

Hi there! For roughly six years, I have worked in the business process outsourcing (BPO) sector, handling back-office, incoming and outgoing calls, and even chat support with several concurrent chats. Aside from handling customer-facing tasks, I'm also a mentor helping new learners to be familiar and efficient in assisting customers.

Top Skills

Customer Support » Chat Support

Experience: Less than 6 months

Being 4 years in chat support, I'm assisting customers with the hardware and software issue of their devices, proposing possible resolutions in accordance with the knowledge base, and even trying some workarounds that may potentially resolve their concern. Aside from this, I also assist with billing and accounts concerns, which include helping with the customer's access to their account, transactions, and entertainment services. All of this while handling multiple concurrencies, being efficient, and multitasking.

Customer Support » Technical Support

Experience: 5 - 10 years

Customer Support » Back Office Support

Experience: 1 - 2 years

Other Skills

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Angeles, Pampanga

Tests Taken: IQ
Score: 119: DISC
Dominance: 13
Influence: 8
Steadiness: 47
Compliance: 32: English
C2(Advanced/Mastery)