Legal Intake Specialist/Sales & Mktg. Rep/CSR/Appt Setter 

Overview

Looking for full-time work (8 hours/day)

at $9.96/hour ($1,920.00/month)

Bachelors degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

January 4th, 2017

Profile Description

I am a highly skilled Legal Intake Specialist, Customer Support, Sales, and Marketing Professional with over 10 years of combined experience across legal intake, BPO, sales, marketing, customer service, appointment setting, social media management, and ESL teaching.

I have 3 years of experience as a Legal Intake Specialist for an intake center supporting U.S.-based law firms handling mass tort, personal injury, rideshare assault, and Social Security Disability Insurance (SSDI) claims. In this role, I handled inbound and outbound calls, text messages, and emails; conducted detailed client interviews; verified medical and supporting documents; screened potential clients for case eligibility; and maintained accurate CRM records. I consistently demonstrated empathy, professionalism, and strong attention to detail while assisting injured and vulnerable clients.

In addition, I have 4 years of experience in the BPO industry as a Market Research Interviewer and Telemarketer for a U.S.-based research company. I communicated daily with U.S. respondents, persuaded them to participate in surveys, and maintained engagement throughout extended interviews. This role strengthened my spoken and written English communication skills, as well as my ability to persuade, influence, and professionally interact with individuals from diverse backgrounds.

I also bring 2 years of experience as a Sales and Marketing Associate, where I conducted cold calls and email outreach to prospective leads, engaged existing clients to promote company products and services, managed customer onboarding and support, guided clients through the sales process and electronic agreements, maintained accurate CRM records, handled reservation calls, resolved customer inquiries and complaints, and conducted market research to support business development. This experience further enhanced my communication, sales, and customer service skills through high-volume client interactions.

Additionally, I have 1 year of experience as an Appointment Setter for an auto and home insurance company. In this role, I conducted outbound calls to prospective clients, offered insurance quotes, scheduled appointments between clients and licensed agents, ensured accurate client information, and coordinated smoothly between clients and agents. This position helped me develop strong communication, persuasion, multitasking, and customer service skills while managing high call volumes and detailed client records.

I also have 1 year of experience as an Online ESL Teacher, teaching students from various countries and developing strong patience, adaptability, and cross-cultural communication skills.

Furthermore, I have 2 years of experience in Social Media Management and Customer Service, where I managed social media accounts, responded to comments and messages, handled customer inquiries, promoted products, and coordinated deliveries to support customer engagement and retention.

I am highly organized, detail-oriented, deadline-driven, and committed to delivering accurate, reliable, and client-focused support. I take pride in maintaining professionalism, providing excellent customer service, and contributing positively to team success.

With my diverse professional background and strong communication skills, I am confident in my ability to contribute meaningful value to your company as a dependable and results-driven remote professional.