Registered Nurse, Analyst, CSR, VA, Project Coordinator, Freelancer

Overview

Looking for full-time work (8 hours/day)

at $6.60/hour ($1,161.60/month)

Bachelors degree

Last Active

May 9th, 2024 (14 days ago)

Member Since

January 3rd, 2017

Profile Description

Personal and professional highlights:

* A Bachelor's Degree in Nursing (Graduate of Manila Tytana Colleges, formerly known as Manila Doctors College)
* Local Registered Nurse - Passed the Philippine Nursing Licensure Examination last 2012, the same year I've graduated

Listed below are my previous jobs in chronological order:

* Pharmacy Benefits Analyst for more than two years, under one of the most well-known international insurance companies "UnitedHealth Group".
A. Main skills: Problem-solving, Analytical thinking
B. Job Description:
- Set up health insurance plans according to the clients' requests and needs
- Ensure plans will only cover drugs that are in their formularies
- Do testing at a pharmacy level in order for us to know if everything will process correctly especially in terms of pricing
- Researching, querying, planning (wherein we utilize MS Excel all the time including that of helpful formulas), implementing, checking and testing - these are all the significant steps that comprise the whole process.

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* Customer Service Representative (Email Support) for two years, under a ride-sharing company based in the US.
- This has helped me improve my communication skills and the way I handle issues and provide appropriate resolution.

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* Online Freelancer (Data Entry Specialist and Web Researcher)
- Generally speaking, I have vast experience in Data Entry for it being involved in most of my previous jobs/projects. This also includes data scraping and getting leads from different sites. I usually work on Web Research too. I experienced checking several financial statements and invoices, and transferring the required data into the client's CRM. I can be more specific with all my previous projects and tasks once we get to communicate.

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* Virtual Assistant (Guest Service Relations Officer) and Project Coordinator, for an Australian-based company for serviced apartments.
- Data Entry: I worked on spreadsheets and calendars across different sites and systems, ensuring that all are in sync and up-to-date.
- Online Reservations Officer - to accept and/or add bookings and communicate with customers via email.
- Assigned to different ad hoc projects which target the improvement of the company and its processes overall.
- Knowledge Management which involves the production of learning materials to be used.
- Coordination with IT/Tech team to relay, discuss and answer any clarifications regarding website and brochure design, and other existing projects.
- Processing of payments & refunds (through Stripe), and creation and sending of invoices

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* Medical Clerk for US-based Home Health company
- Send documents for review to corresponding providers
- Determine the type of document and categorize accordingly
- Compute the actual date needed for health provider's signature
- Create a summary for each patient at the end of the month for all logs present

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* Virtual Assistant (e-Commerce) - under a private seller for Amazon and eBay
- I am tasked to do some data entry, web research, inventory, processing of shipments (order fulfillment), checking of customer reviews and seller feedback (or case logs overall), checking of invoices, creation of a variety of reports, competitor analysis, listing, flat file, bulk upload, and so much more. Tracking shipments and creating labels are very much known to me as well.

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* Virtual Assistant for different companies and fields - I won't be specifying each.
But with this role, I developed and improved more skills that are very essential in delivering quality and reliable output.

Other than data entry and web research which I handle most of the time:
 > Social Media: Searching and messaging influencers
 > Searching and reposting content on Instagram and TikTok
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Some of the tools/software I am familiar with or basically know how to use/navigate are:
* CRM (client-based)
* Anydesk, Desk and Zendesk
* Google and its sub-features and extensions
* Xero (creation of new bills), Stripe (processing of payments, refunds, authorization hold)
* Communication tools like Skype, Whatsapp, Hangouts, Slack, Meet/Hangouts
* Time tracker like that of Upwork, TimeDoctor, Hubstaff
* OTAs / Online Travel Agencies (AirBnb, Upgrade to see actual info, Qantas, Jetstar, Stayz, Expedia, Gumtree for some ads and long-term lease)
* e-Commerce platform: Amazon (including Seller Central), eBay
* Others: Teamviewer, Screencast, Trello, Jira, Gyazo, Jing, Zoom, AS400, Podio, SmarterContact, Zoho, Airtable