Executive Virtual Assistant - Short Term Rental Property Manager & Guest Support

I have experience using HubSpot CRM for managing leads, organizing contact details, tracking communication history, and setting follow-up reminders. I used it to monitor the sales pipeline, update lead statuses, and ensure timely follow-ups with prospects. I’m familiar with its features like email tracking, deal stages, and task automation, which helped streamline our workflow and improve lead management.

I have 3 years of experience in customer support, assisting clients through email, chat, and social media platforms. I’ve handled a wide range of inquiries, from general questions to technical issues and complaint resolution, always aiming to provide timely, empathetic, and effective solutions. I’m skilled at active listening, de-escalating concerns, and turning negative experiences into positive ones. I’ve also collaborated with internal teams to report recurring issues, improve FAQs, and streamline support processes. My goal is always to ensure customer satisfaction, build trust, and represent the brand with professionalism and care.

I have 3 years of experience in Lead Generation, where I focused on identifying and qualifying potential clients to support sales and business development efforts. My tasks included researching prospects through various platforms like LinkedIn, company websites, and databases, collecting and organizing contact information, and maintaining accurate records in CRM tools. I have experience using tools like Google Sheets, Apollo, and email outreach platforms.

I have experience using Trello for task tracking and project organization. I’ve worked with different boards to manage workflows, set deadlines, and collaborate with teams. I’m familiar with creating and organizing cards, adding checklists, labels, due dates, and using Trello’s automation features to streamline repetitive tasks. It’s been a helpful tool in keeping projects on track and making sure everything stays organized and transparent for the whole team.

I have extensive experience in managing calendars for busy professionals and teams, ensuring schedules are organized, up-to-date, and conflict-free. I’ve worked with tools like Google Calendar, Outlook, Calendly, and Zoom to coordinate meetings, set appointments, and manage recurring events across different time zones. My responsibilities have included scheduling internal and external meetings, sending reminders, rescheduling when needed, and ensuring all participants have the correct details and links. I’m proactive in identifying scheduling conflicts, prioritizing tasks, and maintaining clear communication to keep things running smoothly. My goal is always to save time, reduce stress, and keep the day as productive as possible.

I have hands-on experience in data entry for over 3 years, performing accurate and high-volume input of various types of data, including customer information, invoices, product listings, reports, and CRM records. I am highly proficient with spreadsheets (Google Sheets, Excel), databases, and data management tools such as Airtable, Notion, and Salesforce. My focus has always been on maintaining accuracy, confidentiality, and speed. I’ve consistently met tight deadlines while ensuring clean and organized records, performing regular quality checks to prevent errors. In past roles, I also supported data cleansing, formatting, and migration projects that improved system efficiency and team productivity.

I’ve completed a comprehensive training seminar on GoHighLevel, where I gained in-depth knowledge of its features and functionalities. Throughout the course, I learned how to effectively use the platform for CRM, sales funnel creation, marketing automation, and client relationship management. The seminar covered various aspects of the platform, from setting up workflows and automating campaigns to integrating third-party tools and tracking performance metrics. After completing the training, I received a certification that acknowledges my expertise in navigating GoHighLevel's system to optimize business processes, streamline marketing efforts, and enhance client communication. This certification has equipped me with the skills to implement GoHighLevel to its fullest potential, helping businesses scale and improve their customer engagement strategies.

In my previous role as a Virtual Assistant, I was actively involved in email marketing tasks such as: Cold Email Outreach: I created and sent personalized cold email campaigns to potential leads using tools like Gmail and email automation platforms (e.g., Apollo or HubSpot). I ensured each message was aligned with the client’s brand voice and included a clear call to action. Follow-Up Sequences: I managed email follow-up workflows to stay connected with leads who had not responded, increasing engagement rates and conversion potential. List Management: I organized and maintained contact lists, segmented leads based on criteria like interest level or industry, and ensured accuracy to avoid bounce rates. Performance Tracking: I monitored open rates, click-through rates, and response rates, then adjusted subject lines or email timing to improve campaign performance. Email Drafting and Editing: I wrote clear, professional, and compelling emails designed to convert, and revised them based on client feedback or performance results. Overall, I focused on consistency, personalization, and timely follow-ups to drive results in email campaigns.

I'm highly skilled in Microsoft Word and can help with a wide range of tasks, from basic document creation to advanced formatting and automation.

I use Google Docs to draft, organize, and collaborate on email marketing content. This includes writing cold emails, follow-up messages, newsletters, and promotional campaigns. I format content for clarity and tone, and work closely with clients or teams to ensure messages align with branding and goals. Google Docs also helps me track revisions, collect feedback in real-time, and maintain an organized workflow for different email sequences.

I use Google Sheets to organize and manage email marketing campaigns. This includes: Creating and updating contact lists, including names, emails, status (e.g., new lead, followed-up, converted), and other relevant details. Tracking email outreach by logging sent dates, follow-up schedules, and replies for each contact. Segmenting contacts based on campaign type, response, or lead quality to help target the right audience. Collaborating with team members by using shared Sheets for real-time updates and status tracking. Analyzing campaign performance by summarizing open rates, reply rates, and conversion data for each email sequence. This helps me stay organized, ensures no lead is missed, and allows for better reporting and decision-making.

I have basic experience using Canva for creating simple graphics, social media posts, and presentations. I'm comfortable using templates, customizing text, adding images, and adjusting layouts. While I’m not an advanced designer, I can create clean and visually appealing content for everyday needs.