Customer Service/Email Chat Support Representati

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Associates degree

Last Active

July 20th, 2026 (5 days ago)

Member Since

November 4th, 2024

Profile Description

A highly dedicated and results-driven Customer Service and Chat Support professional with 6 years of experience providing exceptional support across multiple platforms. Adept at managing customer inquiries, resolving issues promptly, and delivering an outstanding customer experience. Skilled in active listening, problem-solving, and adapting communication styles to meet customer needs. Proven track record of handling high-volume interactions while maintaining a positive, professional demeanor.


CAREER HIGHLIGHTS

-6+ years of experience in Customer Service, Technical Support, Email Support, and Chat Support
-Experienced in handling high-volume inbound calls, customer inquiries, billing concerns, and technical troubleshooting
-Skilled in appointment scheduling, dispatch coordination, and after-hours answering services
-Medical Virtual Assistant trained with knowledge of HIPAA, EMR/EHR systems, patient intake, eligibility verification, and healthcare workflows

*Customer Service Representative| Tech Mahindra |August 2014 - December 2014
Handled customer accounts and processed orders Managed refunds and replacements accurately Assisted customers and resolved order-related issues

*Customer Service Representative | Sykes ASIA | January 2015 – January 2016

Handled customer inquiries related to billing, payments, and account adjustments.
Assisted customers in resolving technical phone and network issues through troubleshooting steps. Processed bill payments, refunds, and plan changes with high accuracy and confidentiality.

*Technical Support Representative | Concentrix | April2018-August2019

Provided technical support for Microsoft products including MS Office applications and Windows activation.
Assisted customers with installation, troubleshooting, and product key activation for Windows and Office software. Transferred calls efficiently to the appropriate departments or specialists when advanced support was needed.


*Email/ Chat Support ( Escalation Team) | Concentrix | June 2022 – May 2024

Handled escalated customer concerns involving damaged or delayed baggage and flight disruptions. Provided support through email, phone, and live chat, ensuring timely and accurate responses. Coordinated with airline operations and baggage services teams to resolve complex customer cases.

*Virtual Assistant Customer Service Representative|Bright drop | May 2024-Present

Handled inbound calls for multiple clients, providing professional customer support and after-hours call coverage.
Collected and documented customer information, messages, and service requests accurately.
Scheduled appointments and coordinated technician dispatches based on availability.
Assisted callers seeking hospice nurse support and routed urgent requests to the appropriate on-call staff.
Received calls from hospitals and healthcare providers, contacting on-call physicians and escalating emergency situations as needed.

Skills | Tools
Microsoft office | Web Agent | Zoom | Service Titan| Canva | ChatGpt| Service Titan| Salesforce
World Trace Bag assist | Microsoft Team