Customer Success & Financial Analyst - 10+ Years Exp

Overview

Looking for full-time work (8 hours/day)

at $6.72/hour ($1,299.20/month)

Associates degree

Last Active

July 7th, 2026 (9 days ago)

Member Since

November 1st, 2024

Profile Description

Hi, I’m Jerico! I’m a Customer Success and Support professional with over 10 years of experience helping customers, resolving complex concerns, improving processes, and leading high-performing teams.

I currently support international clients across North America and EMEA in the financial technology industry. I’m experienced in managing client inquiries, troubleshooting issues, handling escalations, meeting SLAs, and working with cross-functional teams to deliver a smooth customer experience.

Before this, I spent several years in customer service leadership, where I managed and coached a team of 15 agents. I was recognized as a Top Customer Service Manager in 2021 and have consistently been recognized as a Top Analyst since 2022.

I can help your business with:

• Customer and client support
• Customer success and relationship management
• Email, chat, and ticket support
• Billing and account concerns
• Escalation and conflict resolution
• CRM and Salesforce management
• Team coaching and performance support
• Process improvement and documentation

I’m experienced with Salesforce, Jira, Microsoft Office, Google Workspace, Slack, Microsoft Teams, Zoom, Notion, Trello, and Power BI.

I’m reliable, organized, easy to work with, and committed to providing thoughtful solutions and a positive customer experience. If you’re looking for someone who takes ownership and genuinely cares about your customers, I’d be happy to support your team.