CUSTOMER SERVICE and ADMIN SUPPORT, VIRTUAL ASSISTANT

I worked as an AMAZON (US) CUSTOMER and ADMIN SUPPORT to a UK-based Amazon seller. The following were my tasks. 1. Provided personalized and in-depth email support tailored to each customer's needs. 2. Resolved inquiries within an average of 24 hours. 3. Maintained an excellent seller performance rating by diligently monitoring daily product reviews and seller feedback. 4. Resolved A-to-Z Guarantee claims, maintaining a consistently healthy Account Health rating score between 200-1000 and preventing account deactivation. 5. Managed fulfillment orders for product replacements, ensuring timely and accurate delivery. 6. Collated monthly financial statements for the company's P&Ls, including Cost of Goods Sold, Inventory, and Sales.

Proven track record of successfully managing customer interactions in both customer service and e-commerce environments.

I worked for a luxury-brand Danish eyewear company as a CUSTOMER CONSULTANT for 6 years. 1. Provided quality service to customers (shop owners, shop managers, and opticians) about product availability, the status of orders, and complaints of major accounts in the USA, Canada, Australia, New Zealand, and the United Kingdom. 2. Handled warranty claims for credit and repair. 3. Coordinated and served as the main point of contact to the American and Australian sales representatives. 4. Managed incoming calls and account inquiries. 5. Ensured accurate product info for our partners worldwide. For 4 years, I worked also for a distribution and logistics company as a LOGISTICS COORDINATOR and CUSTOMER SUPPORT. 1. Prepared accurate documentation of import, export, and local delivery of general commodities like liquor, cigarettes, agricultural engines, and foodstuff. 2. Negotiated competitive freight rates for delicate, large-scale canvasses by comparing quotes from various forwarders, shipping lines, and truckers. 3. Main contact window of customers for inquiries, comments, and complaints, with regards to distribution process and inventory.