Janna

TikTok Shop & E-Commerce VA | Affiliate & ---------- Community Manager | Customer S

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Overview

Looking for part-time work (4 hours/day)

at $5.66/hour ($545.46/month)

High school diploma

Last Active

July 6th, 2026 (5 days ago)

Member Since

October 6th, 2024

Profile Description

I am a results-driven E-Commerce Virtual Assistant and Customer Support Specialist with 4+ years of remote work experience helping online businesses scale their TikTok Shop operations, manage affiliate programs, and build engaged ---------- communities.

I specialize in end-to-end e-commerce operations, creator and influencer outreach, and community moderation, so business owners can focus on growth while I handle the day-to-day. My background includes BPO experience with TTEC (DoorDash) and TELUS International (Uber), where I handled high-volume chat and email support, CRM documentation, fraud investigation, and SLA compliance.

I’ve managed 100+ daily customer inquiries, maintained first-contact resolution rates, and ensured audit-ready records across all communication channels. I’m also experienced in order processing, returns and refunds management, and post-purchase customer communication.

Whether you need a TikTok Shop VA, an Affiliate Manager, a ---------- Community Manager, or a dedicated Customer Service Representative, I bring proven systems, strong written and verbal English communication, and a remote-first work ethic. Tools I use daily include TikTok Seller Center, Google Workspace, Trello, Asana, Slack, Canva, Fastmoss, Euka (onboarding), CapCut, and CRM platforms.

Top Skills

Experience: 6 months - 1 year

Experience: 2 - 5 years

Other Skills

Experience: 1 - 2 years

Experience: 2 - 5 years

Experience: 1 - 2 years

Experience: 6 months - 1 year

Experience: Less than 6 months

Basic Information

Age
28
Gender
Female
Website
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Address
Makati Central Post Office, National Capital Region
Tests Taken
None
Government ID
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“I can find little blocks of time to focus so we can scale this business.”

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