Operations and Administrative Assistant | Business Process Documentation | Data

Responded to customer inquiries through email by providing order updates, product information, seminar assistance, delivery coordination, and after-sales support while maintaining professional and timely communication.

Utilized Microsoft Excel to maintain customer databases, track orders and logistics schedules, prepare quotations, organize operational records, monitor transactions, and generate reports using formulas, data validation, filtering, sorting, and PivotTables.

Organized operational documents, customer records, logistics schedules, seminar files, and administrative records to ensure accurate documentation, efficient retrieval, and smooth day-to-day business operations.

Assisted in maintaining website and social media content by updating product information, seminar announcements, marketing materials, and other business-related content to ensure accurate and consistent information across digital platforms.