Agnes

Executive Virtual Assistant | Admin, Calendar & Customer Support Specialist

Verified

mark as hired

Overview

Looking for part-time work (4 hours/day)

at $6.57/hour ($632.00/month)

Bachelors degree

Last Active

June 24th, 2026 (3 days ago)

Member Since

October 2nd, 2024

Profile Description

Hi, I’m Agnes, a Filipino Executive Virtual Assistant with 4+ years of experience supporting business operations, client communication, and administrative tasks.

I help busy entrepreneurs and teams stay organized, save time, and run smoother day-to-day operations. I’m reliable, detail-oriented, and proactive. I don’t just follow instructions, I look for ways to improve workflows and make things more efficient.

Here’s how I can help you:
Calendar and appointment scheduling (managing high-volume bookings)
Inbox and email management
Customer support (email, chat, and voice)
CRM management using Salesforce
Data entry and report generation
Operations and admin support
Team coordination and scheduling

I’m experienced with tools like Google Workspace, Microsoft Office 365, Salesforce CRM, Zoom, Google Meet, Microsoft Teams, Canva, Adobe Photoshop, ChatGPT, Grammarly, and Gemini.

In my previous roles, I managed 50+ bookings weekly while reducing no-shows, handled 50–70+ daily customer inquiries with 90–95% customer satisfaction, and improved resolution time by up to 25%. I was also recognized as a top-performing tea ---------- mber.

I have a stable 100 Mbps internet connection, backup power and internet, and a dedicated home office, so you can count on consistent and reliable support.

If you’re looking for someone dependable who can take tasks off your plate and keep things running smoothly, I’d be happy to help.

Send me a message and let’s talk about how I can support your business.

Top Skills

Customer Support » Chat Support

Experience: Less than 6 months

Resolved 50–70+ daily customer inquiries on billing, account, and technical issues via phone and chat, maintaining ~90–95% CSAT. Managed 100+ weekly support cases in Salesforce CRM, reducing average resolution time by 15–25%. Diagnosed hardware, software, and network issues, improving first-contact resolution rate to ~80–85%. Handled escalations within SLA targets, achieving 95–100% on-time resolution compliance. Ranked 24th out of all agents across vendors, placing in the top ~10–15% of performers.

Customer Support » Technical Support

Experience: Less than 6 months

Other Skills

Customer Support » Social Media Moderation

Experience: 1 - 2 years

Responding to Users: Engaging with followers by answering questions, acknowledging feedback, and providing support. Reporting Issues: Identifying and escalating any recurring issues or user complaints to the appropriate team.

Office and Administration » Executive Assistance

Experience: Less than 6 months

Managed high-volume appointment scheduling (50+ weekly bookings), optimizing staff allocation and reducing client no-shows. Coordinated daily operations including client flow, documentation, payments, and payroll support. Generated weekly performance and booking reports, identifying trends and improving scheduling efficiency. Acted as primary point of contact for clients, ensuring high satisfaction and consistent communication. Led staff coordination, including handling absences and schedule adjustments. Implemented process improvements to enhance operational efficiency and client retention. Recognized as Boutique Manager of the Year (2022) for performance and leadership.

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address: City of San Jose Del Monte, Bulacan

Tests Taken: IQ
Score: 89: DISC
Dominance: 40
Influence: 9
Steadiness: 10
Compliance: 41: English
C2(Advanced/Mastery)