Virtual Assistant | Admin Officer | Chat Support

Proficient in managing administrative workflows, processing and validating data, maintaining accurate records, and preparing reports with a high level of accuracy and attention to detail. Skilled in documentation management, database updates, data entry, case investigation, records administration, and workflow coordination using Microsoft Office, Google Workspace, Zendesk, FullStory, Redash, and other business systems. Strong ability to organize information, ensure data integrity, prioritize multiple tasks, and support efficient day-to-day operations in fast-paced environments.

Experienced in delivering exceptional customer support through voice and ticket-based channels in fast-paced, global environments. Skilled in resolving complex customer inquiries, technical troubleshooting, payment investigations, and case management using Zendesk, FullStory, Redash, Persona and other internal tools. Strong ability to communicate clearly, solve problems efficiently, de-escalate customer concerns, and maintain high service quality while consistently meeting performance and customer satisfaction standards.

Experienced in managing daily operations, coordinating administrative functions, and implementing policies and procedures that improve organizational efficiency. Strong background in recruitment, onboarding, employee training, team supervision, documentation, stakeholder coordination, and process improvement. Proven ability to lead cross-functional teams, streamline workflows, support executive operations, and foster high-performing work environments through effective coaching, communication, and people development.

Experienced in using Google Workspace and Microsoft Office Suite for document creation, data management, reporting, scheduling, and team collaboration. Proficient in Zendesk, Salesforce, FullStory, Persona and Redash for customer support, case management, data investigation, and operational reporting. Skilled in using Slack, Zoom, and Google Meet for cross-functional communication and Canva to create professional presentations, training materials, and visual content that support business and organizational initiatives.

Experienced in designing and delivering training programs, onboarding new employees, facilitating workshops, and coaching individuals and teams across corporate, education, sales, and program management environments. Skilled in performance coaching, mentoring, leadership development, knowledge transfer, and creating engaging learning experiences that improve performance, build capability, and support organizational success. Proven ability to motivate teams, identify development needs, and foster a culture of continuous learning and growth.