Administrative Assistant|Home Care Recruiter & Scheduler|Team Leadership & Opera

Administrative Assistant and Team Leader with experience providing executive and operational support in fast-paced environments. Managed emails, calendars, scheduling, and daily communications to ensure smooth and efficient operations. Supported financial processes while working with an accounting firm and a U.S.-based bank, handling documentation, data entry, reporting, and maintaining strict confidentiality. Strong in client communication, CRM management, and record keeping. Known for identifying solutions, improving workflows, and finding ways to enhance efficiency and team performance. Proficient in Microsoft Office and Google Workspace.

Experienced Operations Manager with a strong background in overseeing end-to-end operations, including client onboarding, scheduling, payroll, compliance, team training, and customer service management, while supporting active clients. Proven track record of driving business growth through lead management and process improvements, consistently achieving operational excellence, maintaining audit readiness, and generating new client admissions. Skilled in leading high-performing teams through coaching and performance management, resulting in 105–120% KPI achievement, 95%+ employee retention, improved customer satisfaction, and operational efficiency.

Team Leader with extensive experience managing Tier 1 and Tier 2 support teams, including handling escalations across customer service and technical support functions. Consistently met and exceeded monthly performance targets while maintaining high service quality standards. Led, coached, and developed team members to improve skills, productivity, and overall performance. Fostered collaboration, accountability, and continuous improvement to support team growth. Promoted a positive work environment that values work-life balance while driving strong results.

Proficient in photo and video editing with hands-on experience managing my own small business, where I created and edited high-quality visual content for my brand and for clients. Skilled in producing engaging product photos, promotional videos, reels, and social media content that strengthen brand identity and drive audience engagement. Experienced in content planning, basic branding, and optimizing visuals for different platforms to increase reach and conversions. Detail-oriented and creative, with a strong understanding of visual storytelling, marketing trends, and audience preferences. Able to manage multiple projects, meet deadlines, and deliver polished, professional content that supports business growth.

Hiring Coordinator at a home care agency, responsible for recruiting and onboarding high-quality caregivers who match clients’ specific needs. Coordinated schedules, identified staffing gaps, and ensured proper coverage to maintain seamless care delivery. Assisted with client assessments to understand care requirements and align caregiver skills accordingly. Supported caregiver training, performance tracking, and compliance with agency policies. Collaborated with management to improve hiring processes, increase caregiver retention, and enhance overall client satisfaction. Proficient in using home care management systems, CRM tools, and scheduling platforms to streamline operations and optimize staffing efficiency.

Experienced in all aspects of scheduling and calendar management, including coordinating meetings, staff shifts, trainings, and organizational events. Managed multiple calendars simultaneously, ensuring accurate scheduling, conflict resolution, and efficient time management. Scheduled and confirmed appointments for caregivers and clients, aligning availability, client care needs, and staffing requirements to ensure seamless service delivery. Coordinated interviews, onboarding sessions, orientations, and ongoing training programs, maintaining clear communication with candidates, caregivers, clients, and leadership. Monitored schedule changes, handled last-minute adjustments, and proactively filled coverage gaps to maintain continuity of care. Utilized scheduling software, home care management systems, and CRM tools to track availability, document updates, and improve workflow efficiency. Demonstrate