Operations Supervisor/Customer Success Manager/Educational C

Overview

Looking for full-time work (8 hours/day)

at $7.52/hour ($1,454.56/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 14th, 2026 (2 days ago)

Member Since

September 22nd, 2024

Profile Description

Do you need someone who can handle your client communications, back-office support, and reporting while ensuring a smooth customer experience?

I’m Bernard, but you can call me Seph, a Client Experience and Operations professional with nearly 9 years of experience working with IT, healthcare, accounting, and customer service sectors. I specialize in:

* Managing client accounts, billing, and reports
* Customer support via email, chat, and calls
* Scheduling, invoicing, and document handling
* Creating SOPs, dashboards, and client performance reports
* Handling team coordination, hiring support, and compliance

I am detail-oriented, proactive, and thrive in remote work environments. I’ve supported over 19 accounts, handling 50-100 staff, and collaborated with multiple departments (HR, Finance, IT, Recruitment).

Key Skills:

* Administrative Support
* Virtual Assistance
* Customer Service (Email, Chat, Phone)
* Client Relations Management (B2B Focus)
* Sales Support, Renewals Handling, and Upsell Opportunities
* Building and Maintaining Commercial (B2B) Relationships
* Data Entry and Reporting
* Operations Support
* Scheduling and Calendar Management
* CRM Tools (HubSpot, Salesforce, etc.)
* Google Workspace & Microsoft Office
* Process Improvement
* Research & Data Analysis
* Team Coordination
* Document Handling & SOP Creation
* Billing and Invoicing Support

Certifications:

* TESOL Certified
* Six Sigma White Belt (process improvement)
* GROW Coaching – Certified Coach
* LET (Licensure Examination for Teacher) & Civil Service Eligibility

Let’s explore how I can help streamline and optimize your business operations.