I’m a dedicated and results-driven Executive Assistant and Customer Support Specialist with over 5 years of experience supporting C-level executives, real estate professionals, and e-commerce brands across the U.S., Canada, and Australia.
With a strong foundation in administrative support, customer engagement, and digital tools, I’ve successfully managed executive calendars, streamlined inboxes, prepared high-level reports, and ensured excellent customer satisfaction through efficient
Whether it’s managing CRM systems, placing and tracking online orders, handling refunds, or crafting marketing content, I bring a high level of accuracy, empathy, and professionalism to everything I do.
My background in English and Creative Writing also allows me to communicate clearly and confidently, ensuring tone-perfect conversations, polished documents, and engaging brand-aligned content.
Specialties:
- Executive Assistance & Calendar Management- E-commerce Support (Shopify & Amazon)
- Customer
- Marketing Support & Report Creation
- Inbox, Order, and Inventory Management
- AI & ChatGPT Proficiency for Content and Process Efficiency
If you’re looking for a reliable, proactive, and thoughtful VA who takes ownership, adds value, and works with heart, I’d love to connect!
Experience: Less than 6 months
As a Marketing Executive Assistant at CHN Real Estate, I managed email and calendar scheduling to ensure seamless coordination within the team. I supported the planning and execution of marketing campaigns, handled client inquiries, and nurtured leads for the sales team. My role also involved organizing and maintaining digital records, collaborating with internal teams to optimize marketing strategies, and providing essential administrative support to keep day-to-day operations running smoothly.
Experience: 6 months - 1 year
Specialized in providing real-time assistance to users. My role involved addressing queries, troubleshooting issues, and ensuring a seamless user experience through chat interactions. With a strong focus on customer satisfaction and technical expertise, I contributed to resolving concerns efficiently and maintaining a positive image for Microsoft services.
Experience: 1 - 2 years
As an Executive Assistant at The Cash for Houses Group, I provide high-level administrative and operational support to ensure seamless real estate transactions and business processes. My responsibilities include managing schedules, coordinating client appointments, handling email correspondence, and organizing essential documents. I also play a key role in cold calling, lead generation, and database management, ensuring effective client engagement and streamlined workflows. With a strong focus on efficiency and attention to detail, I help optimize daily operations while supporting executive decision-making and business growth.
Experience: 1 - 2 years
Experience: Less than 6 months
As an Appointment Setter at ProsperVA, I facilitated client acquisition by scheduling property viewings and consultations for real estate professionals. I contacted potential clients via LinkedIn, business emails, and calls, nurtured leads through follow-ups, and coordinated calendars to optimize scheduling efficiency. My role played a crucial part in ensuring a seamless sales pipeline and improved client engagement.
Experience: Less than 6 months
At BluePrint Corporation, I was responsible for identifying, qualifying, and engaging potential clients through targeted outreach efforts. I conducted extensive market research, cold calling, and email outreach to generate high-quality leads for the sales team. Utilizing CRM tools, I managed lead databases, tracked conversions, and optimized prospecting strategies to enhance sales opportunities.
Experience: 1 - 2 years
Experience: 6 months - 1 year
At Qualfon, I provided exceptional customer support by handling inbound and outbound calls, addressing inquiries, resolving issues, and offering product information to ensure customer satisfaction. I developed strong communication and problem-solving skills, effectively managing client concerns while maintaining a positive customer experience. My ability to handle high call volumes and deliver prompt, accurate assistance contributed to improved customer retention and overall service efficiency.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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