Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $19.08/hour ($3,358.08/month)

Bachelors degree

Last Active

February 12th, 2024 (74 days ago)

Member Since

December 2nd, 2016

Profile Description

1. Identify process improvements within the workflow and suggest and implement resolutions to management. 2. Overseeing day-to-day operation 3. Monitoring team performance and report on metrics 5. Monitor calls and interaction, chat, email and voice interaction and reports by agents and oversee the quality of service and maintain team quality of service. 6. Conduct employee interviews and one-on-one discussion 7. Provide a high quality of customer service, which increases the company’s reputation and boosts sales and productivity

Top Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 5 - 10 years

Director of Operations – USS October 2020 – February 2022 1. Responsible for all the operations of a company, managing all systems and processes and ensuring that the quality of service is consistent. 2. Analyze data to look at trends and find problems, and create, or revise processes to ensure quality and efficiency of work. 3. Optimize business workflows and reduce costs in provided services. 4. Liaising with the CEO and owners to make decisions for operational activities and set strategic goals 5. Planning and monitoring the day-to-day running of the business to ensure smooth progress