Pamela
Appointer Setter - CSR and Sales Development Representative
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.96/hour ($960.00/month)
Bachelors degree
Last Active
June 3rd, 2026 (5 days ago)
Member Since
September 20th, 2024
Profile Description
Highly skilled professional with extensive experience in both Sales Development and Customer Service. Proven expertise in B2C and B2B sales, lead generation, and prospecting, coupled with a strong background in delivering exceptional customer support. Adept at building and nurturing client relationships, resolving complex customer issues, and driving revenue growth through effective communication and engagement strategies. Proficient in CRM tools, cold outreach, and managing customer interactions, ensuring seamless coordination between sales and service teams. Known for exceeding targets, improving customer satisfaction, and providing leadership in fast-paced, dynamic environments.
Top Skills
Marketing » Telemarketing » Inbound Sales
Experience: 2 - 5 years
Inbound Sales agent from a Telecommunications company from United States
Customer Support » Customer Service
Experience: 2 - 5 years
- Resolved over 300+ customer issues weekly, achieving a 98% satisfaction rate. Handled high-volume inbound calls, responding to customer inquiries and resolving complaints within the 24-hour period. Managed escalated cases with a 95% success rate, ensuring all issues were resolved to the customer’s satisfaction. Resolved high-level customer escalations, achieving a 99% satisfaction rate and a 30% increase in customer retention. Analyzed customer service data and implemented process improvement that reduced handle time by 30% and increased first-call resolution by 15%. Managed high-value accounts, ensuring personalized service that led to a 20% growth in repeat business.
Other Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Marketing » CRM » HubSpot CRM
Experience: 6 months - 1 year
Customer Support » Sales Support » Lead Generation
Experience: 6 months - 1 year
Office and Administration » Problem Solving
Experience: 2 - 5 years
Marketing » CRM » Microsoft Dynamics 365
Experience: 2 - 5 years
Marketing » Telemarketing » Outbound Sales
Experience: 6 months - 1 year
- Conducted targeted prospecting and lead generation for B2B clients, successfully identifying and qualifying new business opportunities across diverse industries. Generated PHP 1 million in new business revenue within 12 months by prospecting and closing high-value B2B clients in the technology and servicing sector. Closed deals worth an average of PHP 250,000.00, exceeding quarterly sales targets by 20%.
Customer Support » Email Support
Experience: 2 - 5 years
Office and Administration » Email Handling
Experience: 2 - 5 years
Office and Administration » Communication
Experience: 5 - 10 years
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Calamba, Laguna
- Tests Taken
- IQ
- Score: 108
- DISC
- Dominance: 39%
- Influence: 22%
- Steadiness: 30%
- Compliance: 9%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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