I've been with the Business Processing Outsourcing industry for 8 yrs. I started as a technical support representative for Verizon ISP as a technical support representative for 4 yrs. We handle all related issues with Internet Service both for consumer and business accounts. After that I also became a Service Desk Analyst for Aetna Health Account in the US. In about 6months I got promoted as a Desktop Support technician we handle all issues related to software, hardware, exchange account, domain, VPN, active directory and a lot more. After a year I got became a Team Leader of Aetna Desktop Support I handle all escalations and people management.
Exceptional skills with :
• MS Office: Word, PowerPoint, Excel, Access, Outlook
• Google Docs
• PC Assembly, Troubleshooting, Reformatting and Networking
• VPN Troubleshooting, Avaya Troubleshooting, Team Viewer, Remote Desktop Support
• Exchange Server
• Active Directory
• Can type 40-50 wpm with 95%-99% accuracy
I am detail-oriented, can meet deadlines, someone who can work under minimum supervision, has the ear for instructions, hardworking and dedicated to every task.
I have an eye for detail, self taught and highly motivated to pursue my goals. I believe that with skills and abilities I can contribute so much to the team to reach desired outcome of the business.
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