Overview
Looking for full-time work (8 hours/day)
at $3.32/hour ($640.00/month)
High school diploma
Last Active
July 8th, 2026 (5 days ago)
Member Since
September 18th, 2024
Profile Description
Detail-oriented Back-Office Specialist and Customer Service Representative with over 4 years of experience in banking, financial services, and travel operations. Skilled in fraud operations, invoice auditing, account verification, customer support, and data analysis. Proficient in Zendesk, Slack, Microsoft Office, and CRM systems, with a proven ability to manage multiple priorities while maintaining accuracy, compliance, and exceptional customer service.
Top Skills
Used Zendesk for 17 months in a travel account to manage tickets and communicate with hotels via phone and email. Handled invoice discrepancies, requested updates and corrections, tracked cases, and ensured invoice accuracy before uploading them to the company's internal system.
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Used Microsoft Excel to track completed tickets, monitor their statuses, and record daily productivity metrics. Maintained accurate data to ensure proper case tracking and reporting of completed work during each shift.
Customer Support » Customer Service
Experience: 2 - 5 years
I have nearly 3 years of experience as a Customer Service Representative, assisting customers over the phone. I communicate clearly and listen actively to understand their needs. I remain patient and calm in any situation and resolve issues efficiently. I quickly adapt to new tools and processes to meet customer expectations. I manage my time well and handle multiple tasks effectively. I’m a team player and always aim to provide exceptional service. My goal is to ensure customers are satisfied and receive the support they need, even in challenging circumstances.
Other Skills
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Biñan, Laguna
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 34
- Influence: 9
- Steadiness: 30
- Compliance: 27
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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