Operations Manager | Executive Assistant | Property & Hospitality Operations

I manage daily workflows, team coordination, logistics, vendor communication, and process improvements across multiple departments. My focus is building efficient systems that improve operations, reduce errors, and support business growth.

I handle customer escalations, guest communication, service recovery, and team coordination to maintain strong customer satisfaction. My background includes over 14 years in customer support across voice, chat, email, and leadership roles.

I support executives through calendar management, inbox organization, scheduling, follow-ups, and priority management. I help protect executive time by creating structure, managing urgent requests, and ensuring important tasks are completed efficiently. My role also includes coordinating cross-functional communication, vendor follow-up, and daily operational support across multiple teams.

I support property operations by coordinating guest stays, maintenance follow-up, vendor communication, reservations, and day-to-day operational readiness across multiple locations.

I currently support multi-location hospitality operations including bookings, cancellations, guest reviews, maintenance coordination, housekeeping communication, and overall guest experience management.

I create SOPs, improve workflows, and identify inefficiencies that slow teams down. My goal is always to build repeatable systems that save time, reduce errors, and improve consistency across teams and operations.

I have led customer service teams, managed performance, coached team members, and supported daily operations while maintaining service quality and productivity standards.

I maintain customer records, update notes, track follow-ups, manage pipeline visibility, and ensure accurate information across customer service and operations workflows.

I manage merchandise tracking, stock coordination, supplier follow-up, and operational inventory needs across multiple locations to prevent shortages and delay

I support cross-functional projects by tracking timelines, coordinating responsibilities, following up on deliverables, and ensuring tasks move forward without delays.

I coordinate between teams, vendors, and leadership to ensure deadlines are met, communication stays clear, and operational issues are resolved quickly and efficiently.

I manage schedules, meetings, follow-ups, and priority alignment to ensure executives and teams stay focused on high-value work while minimizing unnecessary interruptions.

I handle documentation, trackers, reporting, scheduling, CRM updates, follow-ups, and process organization to keep daily operations running smoothly and consistently.

I maintain strong communication with guests, clients, and stakeholders by resolving concerns quickly, setting clear expectations, and building trust through reliable support.