Team Leader

- E-commerce Strategy: Develop and implement effective e-commerce strategies to drive online sales and enhance customer experience. - Website Management: Oversee the day-to-day operations of the Luxaroma website, ensuring it is user-friendly, up-to-date, and optimized for conversions. - Digital Marketing: Plan and execute digital marketing campaigns, including SEO, SEM, email marketing, and social media advertising, to increase traffic and sales. - Product Listings: Manage product listings, including descriptions, images, pricing, and inventory levels. Ensure all product information is accurate and compelling. - Inventory Management: Monitor inventory levels, manage stock, and coordinate with suppliers to ensure product availability. Implement systems to track and optimize inventory turnover. - Analytics and Reporting: Monitor and analyze website performance metrics, sales data, and customer behavior. Generate regular reports to track progress and identify areas for improvement.

Systems: Implement and manage software that facilitates CSM Ops activities External Communications (Customers): Set up and manage systems to deliver communication touch points along the customer journey from onboarding to monthly tool kits to annual renewals Data Reporting: Inputting and recording customer and user data on various spreadsheets on a weekly basis Enablement: Create and design simple, on-brand materials such as slide decks, launch tool kits and monthly promotional tool kits Billing: Managing monthly billing for Customers and annual contract renewals Support Tickets: Assist in responding to resolving Customer and User issues and bugs Feedback: Relay Customer and User Feedback

• Responsible in planning daily and weekly operational activities and adjusted strategies to achieve SLAs within available and budgeted constraints. • Responsible for delegating work, monitoring and coordinating the department functions to meet the deadlines required by client and operations. • Ensures that processes are in place to achieve the goals and requirements of productivity, quality standards and record retention. • Responsible for evaluating staff performance, coaching and orienting on the project overview. • Responsible for maintaining the records of the completed work. • Responsible for creating and sending the operations daily status report to Operations Manager.

Monitoring customer accounts and detecting overdue payments. Locate and notify customers of delinquent accounts over the phone in order to offer payment plans and solicit payment. Processing payments.