Edden
Customer Care Representative| Chat | Email | Phone
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Associates degree
Last Active
June 24th, 2026 (yesterday)
Member Since
September 17th, 2024
Profile Description
Hi I am Ejhay, a Customer Care Representative for one of the biggest healthcare providers in the US for more than 2 years now. I handle inbound/outbound calls and doing some administrative tasks. Throughout my career in BPO I become more efficient in performing multiple tasks at once. I can easily adapt to new things and seize new opportunities that will take my career to the next level. I am available to work any day of the week in full time or part time. If you have any customer-service-related job that fits my skills, just check out my profile and reach me at your earliest convenience so I can share with you my experience and how we can collaborate in the future.
Top Skills
Customer Support » Chat Support
Experience: Less than 6 months
Receiving and responding to property owners & guests inquiry via chat channel for an online marketplace. Learned how to use positive scripting, correct grammar and succinct response.
Office and Administration » Email Handling
Experience: Less than 6 months
Provide assistance to customers regarding company services and/or issue resolution via email - good written communication skill, obtained how to respond in precise and professional manner, proactively giving necessary actions and long term resolution for any possible scenarios .
Other Skills
Customer Support » Healthcare
Experience: 1 - 2 years
Answering incoming calls and do outbound via an automated phone system. Strictly adhering to HIPAA verification process. Assisting provider's inquiries with the claim & appeal status, payment details, as well as the denial reason of a claim. Providing complete benefit quote for patients. Checking authorization status, checking procedure codes if they are covered and billable or if requiring pre-certification.
Software » Network Administration » Network Troubleshooting
Experience: 6 months - 1 year
Performing troubleshooting for customers who's experiencing device and network issues using company's provided tools. Understanding customer's concern, probe to uncover underlying issues, dig deep to define what causing the problem, take basic steps first to identify any possible solution then test the solution that I discovered. Provide long term resolution and document the interaction.
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Santa Rosa, Laguna
- Tests Taken
- DISC
- Dominance: 44
- Influence: 7
- Steadiness: 24
- Compliance: 26
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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