Virtual Assistant | Corporate & BPO-Trained | Admin | Medical VA | AI & Automati

Capable of juggling multiple tasks and priorities while meeting deadlines and maintaining quality service.

Over a year of experience assisting patients via phone, email, and chat with a strong focus on empathy, accuracy, and timely resolution.

Trained in handling sensitive patient information and maintaining strict confidentiality in all communications and documentation.

Familiar with verifying insurance eligibility and coverage through online portals or direct communication with providers.

Fast and accurate data entry skills for maintaining up-to-date records, billing info, and appointment logs.

Efficient in scheduling/rescheduling patient appointments using EMR tools and calendar systems while coordinating with healthcare providers.

Hands-on experience updating and managing patient records using electronic health record platforms.

Used CRM platforms to manage tickets, document conversations, and track client interactions in healthcare and admin settings.

Basic to intermediate understanding of clinical terms, procedures, diagnoses, and prescription language.

Strong communication and active listening skills in handling inbound/outbound calls with professionalism and care.

Experienced in delivering timely and helpful support via email and live chat, ensuring client satisfaction and clear resolution steps.

Quick and thoughtful in resolving patient concerns, scheduling conflicts, and account issues in fast-paced environments.

Proficient in Gmail, Google Docs, Sheets, and Microsoft Office tools for daily admin and documentation tasks.

Familiar with basic billing concepts, ICD/CPT codes, and processing claims through MVA certification training.

Worked with providers, administrative teams, and billing departments to ensure seamless patient care and operations.