I am a highly motivated and adaptable professional with a solid background in customer service, sales, and team management. Over the years, I have developed a strong foundation in handling customer concerns, resolving issues efficiently, and ensuring client satisfaction. My experience as a Customer Service Representative and later as a Department Manager has honed my skills in leadership, performance monitoring, and employee training, allowing me to guide teams toward achieving operational goals while maintaining a positive work environment.
In addition to my customer service and management expertise, I bring valuable experience in sales, including product demonstrations, effective communication, and negotiation. I am proficient in using various tools such as Microsoft Office, Google Workspace, Canva, CapCut, and other productivity software, which help me deliver organized and high-quality work. I am also skilled in written and verbal communication in both English and Filipino, enabling me to connect with clients and colleagues effectively.
Known for my problem-solving skills, adaptability, and ability to work well under pressure, I continuously strive to learn and improve. I am passionate about providing excellent service, supporting team growth, and contributing to the success of any organization I join. With my combination of hands-on experience, leadership skills, and technical proficiency, I am confident in my ability to add value and thrive in a dynamic work environment.
Experience: 1 - 2 years
I provide the customers satisfaction in their problem and concern in the website , or make the customer calm if they got angry especially when they're losing on casino. So technically, I am a chat support who has a high patience regardless of the situation.
Experience: 6 months - 1 year
Way back when I was a customer service representative , our boss or the company asked us to call some customers how they're doing and if ever they experience problem in our site . We also talked to them to convince to join in our Group In telegram to join some events and bonuses.
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