Order Management Analyst | Bookkeeper

I have experience processing customer and billing claims using SAP, including price discrepancies, short shipments, damaged goods, returns, and invoice adjustments. I reviewed supporting documents, validated claim details against sales orders, deliveries, and invoices, and ensured compliance with company policies before processing. Using SAP, I created and tracked claims, issued credit or debit memos when applicable, coordinated with finance, logistics, and customer service teams, and monitored claim status through to resolution. I ensured timely turnaround, accurate documentation, and proper posting to minimize revenue leakage and maintain customer satisfaction.

I have hands-on experience using SAP to manage end-to-end order processing, including sales order creation, order validation, billing, and invoicing. I regularly used SAP to check pricing, availability, delivery schedules, and customer master data to ensure accuracy and compliance with business rules. I handled order modifications, cancellations, and returns, resolved billing discrepancies, and coordinated with finance, logistics, and customer service teams directly through SAP workflows. I also generated reports, monitored order status, and ensured timely processing of high-volume transactions while maintaining data accuracy and meeting service-level agreements.

I have almost three years of experience as an Order Management Specialist, handling end-to-end order processing from order entry to billing and invoicing. My role involved managing high-volume transactions, coordinating with sales, logistics, finance, and customer service teams, and ensuring orders were processed accurately and on time. I supported EMEA, APAC, AU, UK, and US accounts, maintained order and customer data in ERP systems, resolved order discrepancies, managed claims and billing issues, and ensured compliance with internal policies and service-level agreements. I also contributed to process improvements by identifying errors, streamlining workflows, and helping reduce turnaround time while maintaining data accuracy and customer satisfaction.

I have experience as a bookkeeper handling daily financial transactions, including accounts payable and receivable, invoicing, billing, and expense tracking.