Collection Specialist |Chat Support| Sales Agent 

2 years experienced with Bell Canada, Virgin Mobile, and Lucky mobile as Payment support through chat and Call. RESPOSIBILITIES - Monitoring and collecting payments - Generate invoices - Conduct credit checks - Contacting clients for payment resolution - Posting payments to customer accounts - Managing and overseeing all receivables processes - Maintain confidentiality of sensitive information - Processing and recording transactions - Account reconciliation - Ensure transactions are timely and accurate - Processing credit memos and refunds - Maintaining billing accounts and records - Invoice management - Prepare bills, invoices and bank deposits

2 years experienced with Bell Canada, Virgin Mobile, and Lucky mobile as Sales Agent. RESPOSIBILITIES - Contact and qualify potential customers - Upselling products and services - Collaborating with marketing staff - Negotiation - Meeting sales goals - Identifying prospective customers - Budgeting and expense recording - Customer complaints and sales management - Keep up with current sales trends - Planning sales strategies - Managing the entire sales cycle

2 years experienced with Bell Canada, Virgin Mobile, and Lucky mobile as chat support representative.

2 years experienced with Bell Canada, Virgin Mobile, and Lucky mobile as customer service support RESPOSIBILITIES (Explaining bills, Collecting Payments, Selling, and Technical troubleshoot) - Provide answers to our customer for all pricing and product inquiries via online chat. - Provide a high level of professional, competent support in reviewing and documenting accounts of all customers in pre-sales and post-sales situations. - Follow procedures and enhance customer relationships and contribute to building customer loyalty. - Navigating computer systems to track calls, gather information and effectively resolve customer issues or queries. - Sell, cross sell, and the best communication products and services in the market. - Handle blended voice and non-voice - Monitoring and collecting payments - Upselling products and service - Identifying prospective customers -Resolving network issue - Troubleshooting technical issues

2 years experienced with Bell Canada, Virgin Mobile, and Lucky mobile as Payment support through chat and Call. RESPOSIBILITIES - Monitoring and collecting payments - Generate invoices - Conduct credit checks - Contacting clients for payment resolution - Posting payments to customer accounts - Managing and overseeing all receivables processes - Maintain confidentiality of sensitive information - Processing and recording transactions - Account reconciliation - Ensure transactions are timely and accurate - Processing credit memos and refunds - Maintaining billing accounts and records - Invoice management - Prepare bills, invoices and bank deposits