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I am your overall Virtual assistant and Phone support person with years of experience in Customer / Technical Support and Virtual Assistance. I am an expert in remote support, virus removal, general virtual assistant tasks, and good with SEO. I have the following computer skills and I am open to learning more; Microsoft Word, Excel, Access, PowerPoint, Outlook Express, Microsoft Windows XP, Vista, 7, 8, 10, CRM, Google Suite, Trello, Slack,
In addition, I am a very good researcher, very resourceful, fast typist and great with Data Entry.
I am looking for a job where I can utilize and further enhance my skills. I am a dedicated and reliable person whose goal is to help companies reach their goals. I am proud to say that with my previous jobs, I've never been late nor absent. I can work with minimal supervision and a fast learner.
I'm a man of less words and more work. I can't show the work and skills I have in this letter nor prove it by means of just words. Hire me and I'll show you that I am the right and the best person that can help you and your company.
Amazon Product Sourcing, Competitor research, and lead generation specialist - July 2019 - September 2019
- Responsible for searching good products online to be sold on an ecommerce store. Used tools like snov.io, linkedin, google search, and jungle scout to find contact information of the supplier of a well sourced product.
RapidNLP (VA/ Customer Support Manager) – January 2019 – July 2019 <!--[if !supportLists]-->- <!--[endif]-->Responsible for creating reports based on infusionsoft report data, answer emails and customer support inquiries from groovehq crm. Listening to voicemails and transcribing it to text. Calling customers and helping them out with their concern regarding login credentials. Boost Media Group (VA/ Customer Support / Project Coordinator / IT Support Full Time) – July 2018 – January 2019 <!--[if !supportLists]-->- <!--[endif]-->Responsible for creating reports across zoho suite applications, creating workflows where incoming employees can check whenever they are confused on what to do. Updating wordpress website and making sure the chat support plug-in is working 24/7. Communicates with the Managers / Supervisors and making sure everything is good with the systems. Identifying website errors or opportunities related to digital marketing where we can offer our services. Amazon / Ebay Customer Service Manager (VA Full Time) – January 2018 – July 2018 <!--[if !supportLists]-->- <!--[endif]-->Responsible for replying to customers and addressing their concerns with the item purchased, when not engaged in a conversation, I am creating canned responses and knowledge based articles and put it on the company’s FAQs. Averitek LLC (VA Full Time) – June 2013 – December 2017 <!--[if !supportLists]-->- <!--[endif]-->Responsible for doing customer service, VA tasks, and other management tasks assigned by the owner. MyCuredComputer Inc. (Technical Support and VA Full Time) — November 2012 – May 2013 <!--[if !supportLists]-->- <!--[endif]-->Responsible for troubleshooting computers and helping customers with their computer problems remotely.
I have 5 years experience as a Technical and Customer Support Person. I have worked as a Phone support, Chat Support and Email Support for companies like, AT&T, Adobe, Averitek, MyCuredComputer, Raydantech, Geeksquad, TGT Investments, and Workouthealthy.
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