04fdb0 028 89d1 894c090de

Overall Virtual Assistant and Customer Support Person

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EXPECTED SALARY
Php 30,000.00/month
( $566 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $3.27 USD/hr )
EXPERIENCE OVERVIEW
9 years experience in Customer Support, Virtual Assistant, and Technical Support
BASIC INFORMATION
Reviews:

There is a review on this worker profile. Only upgraded employers can view reviews.

Age:
35
Gender:
Male
Location:
Himamaylan, Negros Occidental
Tests Taken:
IQ
Score:  95

DISC
Dominance:23%
Influence:16%
Steadiness:38%
Compliance:22%

English
 C2(Advanced/Mastery)
Last Active:
January 27th, 2023 (6 days ago)
Member Since:
November 22nd, 2016
SKILL SUMMARY

I am your overall Virtual assistant and Phone support person with years of experience in Customer / Technical Support and Virtual Assistance. I am an expert in remote support, virus removal, general virtual assistant tasks, and good with SEO. I have the following computer skills and I am open to learning more; Microsoft Word, Excel, Access, PowerPoint, Outlook Express, Microsoft Windows XP, Vista, 7, 8, 10, CRM, Google Suite, Trello, Slack, Skype, Reply Manager, Amazon, Ebay, Wordpress (Posting article and plugin updates), Zoho suite apps, pitchbox, asana, groovehq, teamwork, Upgrade to see actual info, Upgrade to see actual info, linkedin, hubspot, hcad, revseller, junglescout, helium10, touchvpn, infusionsoft reports, namecheap,  cloudflare, grammarly.

In addition, I am a very good researcher, very resourceful, fast typist and great with Data Entry.

I am looking for a  job where I can utilize and further enhance my skills. I am a dedicated and reliable person whose goal is to help companies reach their goals. I am proud to say that with my previous jobs, I've never been late nor absent. I can work with minimal supervision and a fast learner.

I'm a man of less words and more work. I can't show the work and skills I have in this letter nor prove it by means of just words. Hire me and I'll show you that I am the right and the best person that can help you and your company.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Research
  • Speaking
  • Tutoring Teaching
  • Writing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Ecommerce / Shopping Carts
  • Inventory Management
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

Amazon Product Sourcing, Competitor research, and lead generation specialist - July 2019 - September 2019

-          Responsible for searching good products online to be sold on an ecommerce store. Used tools like snov.io, linkedin, google search, and jungle scout to find contact information of the supplier of a well sourced product.        
RapidNLP (VA/ Customer Support Manager) – January 2019 – July 2019 <!--[if !supportLists]-->-          <!--[endif]-->Responsible for creating reports based on infusionsoft report data, answer emails and customer support inquiries from groovehq crm. Listening to voicemails and transcribing it to text. Calling customers and helping them out with their concern regarding login credentials. Boost Media Group (VA/ Customer Support / Project Coordinator / IT Support Full Time) – July 2018 – January 2019 <!--[if !supportLists]-->-          <!--[endif]-->Responsible for creating reports across zoho suite applications, creating workflows where incoming employees can check whenever they are confused on what to do. Updating wordpress website and making sure the chat support plug-in is working 24/7. Communicates with the Managers / Supervisors and making sure everything is good with the systems. Identifying website errors or opportunities related to digital marketing where we can offer our services. Amazon / Ebay Customer Service Manager (VA Full Time) – January 2018 – July 2018 <!--[if !supportLists]-->-          <!--[endif]-->Responsible for replying to customers and addressing their concerns with the item purchased, when not engaged in a conversation, I am creating canned responses and knowledge based articles and put it on the company’s FAQs. Averitek LLC (VA Full Time) – June 2013 – December 2017 <!--[if !supportLists]-->-          <!--[endif]-->Responsible for doing customer service, VA tasks, and other management tasks assigned by the owner. MyCuredComputer Inc. (Technical Support and VA Full Time) — November 2012 – May 2013 <!--[if !supportLists]-->-          <!--[endif]-->Responsible for troubleshooting computers and helping customers with their computer problems remotely.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Facebook Ads
  • Google AdWords
  • Media Buys

Web Development
SKILL RATING
  • Drupal Development
  • Javascript
  • Joomla Development
  • Mysql
  • PHP
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • 3D Modeling
  • Graphics Editing
  • Logo Design
  • Print Design
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing

Software Development / Programming
SKILL RATING
  • Android development
  • Desktop Applications
  • Game development
  • iOS development
  • Software QA Testing

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll
  • Strategic Planning
  • Tax Preparation

Customer Service & Admin Support
EXPERIENCE

I have 5 years experience as a Technical and Customer Support Person. I have worked as a Phone support, Chat Support and Email Support for companies like, AT&T, Adobe, Averitek, MyCuredComputer, Raydantech, Geeksquad, TGT Investments, and Workouthealthy.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Architectural and Engineering Services
  • Legal Services
  • Medical Services
  • Real Estate Services

Project Management
SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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