Senior Customer Support Specialist| Technical Support Tier 2

Overview

Looking for full-time work (8 hours/day)

at $6.63/hour ($1,280.00/month)

Bachelors degree

Last Active

June 29th, 2026 (11 days ago)

Member Since

September 1st, 2024

Profile Description

I’m a Customer Service and Support Specialist with 7 years of experience helping businesses build strong relationships with their customers.

I’ve worked in different industries and handled just about everything — from technical issues and billing concerns to sales support and appointment setting.

What sets me apart? I don’t just follow scripts — I listen, understand, and solve problems for good. That’s how I’ve helped companies improve customer satisfaction and build loyal client bases.

Here’s what I bring to the table.
Inbound & Outbound Support
Technical Support (Level 3)
Billing, Refunds, & Dispute Resolution
Sales & Order Processing
Appointment Scheduling
Accurate Data Entry & CRM Use
Team Escalation Handling (Senior Expert Role)

In my previous role as a Senior Expert, I took over escalated issues, reviewed performance metrics, and provided insights that helped improve both the team’s quality and efficiency. I understand both the customer side and the business side — and that helps me deliver real value.

Why work with me??
Professional and friendly
Tech-savvy and a quick learner
Reliable, with strong attention to detail 
Committed to high-quality service and long-term solutions

If you're looking for someone who truly cares about your customers and can represent your brand with professionalism and empathy — I’m ready to help.

Let’s chat and see how I can support your team!