General Virtual Assistant | Customer Service

Overview

Looking for part-time work (6 hours/day)

at $5.79/hour ($840.00/month)

Associate's Degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

November 21st, 2016

Profile Description

BPO professional with 17 years of experience in customer service, technical support, facility coordination, and content moderation. Skilled in data management, process optimization, client communication, and problem-solving. Highly adaptable and detail-oriented, with proven ability to manage multiple tasks efficiently—perfect for remote and virtual support roles.

CORE SKILLS:

Customer Support & Account ManagementTechnical Troubleshooting & Systems Support
Data Entry, Documentation & Reporting
Task & Workflow Coordination
Content Moderation & Quality Assurance
Vendor/Team Liaison & Scheduling
Process Compliance & SOP Adherence
Remote Communication & Task ManagementRELEVANT EXPERIENCES:
TikTok LLM - Content Moderation & Technical Support Roles
- Monitored user-generated content for quality and compliance.- Provided technical troubleshooting and remote assistance for clients’ systems and applications.- Documented resolutions and contributed to process improvements.T-Mobile / Sprint – Postpaid Customer Service Representative
- Resolved billing, service, and technical issues for postpaid accounts.
- Documented interactions, escalated complex issues, and ensured accurate account management.
- Maintained high customer satisfaction while adhering to company policies.
TrueSource – Facility Maintenance Specialist

- Coordinated maintenance schedules and vendor services for commercial facilities.
- Maintained logs, tracked work orders, and ensured safety and operational compliance.
- Communicated effectively with clients and internal teams to resolve issues promptly.
- Skilled in professional correspondence, conflict resolution, and multitasking under pressure
- Culturally adaptable and comfortable interacting with international clients
- Strong written and spoken English communication skills
- Tech-savvy and quick learner ? able to adapt to new tools and systems
- Time management and organizational skills to ensure timely task delivery
- Team collaboration and remote work readiness
- Familiar with Slack, Zoom, Teams for communication and project coordination
- Comfortable using AI tools like ChatGPT for writing, content ideas, and admin support
- Experienced in email management, data entry, and file organization
- CRM familiarity (Salesforce ? open to learning more advanced systems)