Business Intelligence Officer

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Associates degree

Last Active

May 13th, 2024 (yesterday)

Member Since

November 21st, 2016

Profile Description

Professional SummaryA seasoned Business Intelligence Officer with over a decade of experience in enhancing customer experiences and streamlining business processes through effective team management and strategic use of data insights. Demonstrates strong leadership in driving team performance and improving service delivery across sectors. Excels in deploying automation and integration solutions to elevate operational efficiency and client satisfaction. An adaptable professional skilled in balancing technical capabilities with exceptional interpersonal skills to cultivate robust client relationships and superior customer service environments.Leadership and ManagementRegent Business Process, Business Intelligence Officer (2017 - Present): Spearheaded a team comprising various specialists to enhance operational processes and team performance. Drove initiatives focused on customer satisfaction and employee development. Advocated for automation, contributing to significant improvements in customer self-service capabilities.Regent Business Process, Team Supervisor (Upgrade to see actual info): Led team development and performance, ensuring a focus on work-life balance and consistent performance metrics.People Support, Internet Specialist (Upgrade to see actual info): Managed customer-facing processes, including complaint resolutions and service installations.

Data Analysis and Business IntelligenceRegent Business Process, Business Intelligence Officer: Utilized advanced data analytics to inform process enhancements and strategic decision-making. Developed comprehensive reports using ETL processes to aggregate data, supporting informed business decisions.Accomplishments: Elevated NPS scores significantly through targeted data analysis and team collaboration.Process Improvement and AutomationRegent Business Process, Business Intelligence Officer: Implemented system automations to enhance customer interactions and operational efficiency. Developed training programs and materials to support staff development and process improvement.Accomplishments: Streamlined staffing processes, reduced average handling times, and increased customer engagement through effective process redesigns.Technical Skills and InnovationsTechnological Proficiencies:Proficient in API integration, AI automation, Python programming, Power BI, Excel, and Google Sheets. Additionally skilled in using advanced AI and chatbot platforms such as Dialogflow CX and IBM Watson to create sophisticated customer interaction systems and improve engagement Upgrade to see actual infonovative Solutions:Developed a range of automated solutions including AI-driven chatbots, troubleshooting workflows, and integrated AI automation with Slack, Intercom and other platform for efficient information retrieval.Utilized Dialogflow CX and IBM Watson to enhance the capabilities of these chatbots, enabling more natural and effective customer interactions.Employed Excel and Google Sheets for advanced data analysis and reporting, facilitating better decision-making and operational Upgrade to see actual infoveloped AI-driven solutions using OpenAI to enhance customer service and operational efficiency.Created AI assistants capable of interpreting NPS results to gauge customer satisfaction and detect sales potential from customer interactions.Leveraged prompt engineering techniques to refine AI responses, ensuring accurate and relevant data Upgrade to see actual infoegrated AI with the organizational knowledge base, significantly improving the search functionality to aid both customers and staff in finding information quickly, thereby reducing the need for human intervention.