Michelle
Skilled Virtual Assistant | Amazon | Customer Support
Overview
Looking for full-time work (8 hours/day)
at $10.00/hour ($1,760.00/month)
Bachelors degree
Last Active
March 28th, 2024 (30 days ago)
Member Since
November 21st, 2016
Profile Description
A seasoned Virtual Assistant with 6 years of expertise, focusing on customer support, operations management, and sales management. Demonstrated success in collaborating with cross-functional teams to address operational and administrative challenges.
CUSTOMER SERVICE EXPERIENCE:
-Engaged with customers courteously and professionally, swiftly and accurately resolving inquiries and issues.-Managed a large influx of customer chats and
OPERATIONS EXPERIENCE:
-Supported diverse operational duties such as data entry, filing, and maintaining records.-Ensured precise documentation of operational procedures and processes, keeping records current.-Contributed to inventory management efforts by monitoring stock levels and liaising with suppliers for timely restocking.-Collaborated with cross-functional teams to optimize workflow and address operational challenges effectively.
SALES EXPERIENCE:
-Managed a portfolio of key accounts, nurturing client relationships and expanding business opportunities.
-Conducted product presentations and demonstrations to potential clients, highlighting key features and benefits.
-Tracked sales activities, managed the sales pipeline, and provided regular updates to the CEO.
-Collaborated with internal teams, including marketing and product development, to address customer needs and enhance offerings.
AMAZON EXPERIENCE:-Supervised listings to ensure their active status.
-Initiated support cases to resolve any listing-related issues promptly.-Extracted and analyzed reports for performance evaluation.-Edited backend settings and uploaded A+ content to enhance product presentation.-Managed the removal of negative seller feedback to uphold seller reputation.
Top Skills
Professional Services » Management Services » Administrative Management
Experience: 2 - 5 years
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
I have been in the customer service industry for the past 10 years. My most recent experience has been handling emails and live chats in the ecommerce industry. Before that, I worked at a call center and a hotel. Hence, I have assisted customers through phone and face to face too. It was my responsibility to help customers with whatever concern they have and I do it with a smile because I know they can feel it even if it is just through chat, email or phone. I spent those years developing problem solving, empathy, and listening skills.
Other Skills
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Sta Rosa City, Laguna
- Uploaded ID
- Sign Up with Pro Account to View
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