With over 15 years of progressive experience in the BPO industry—sp
My background includes:
3 years in customer service supporting connectivity, billing, hardware, retention, and
3 years as a Marketing Virtual Assistant, where I gained proficiency in CRM management, lead generation, content scheduling, and campaign tracking.
8 years in Quality Call Assurance, providing me with a strong eye for detail, process improvement skills, and the ability to uphold service standards.
Most recently, 7 months as a Sales Development Representative, where I engaged prospects, qualified leads, and contributed to pipeline growth.
I am tech-savvy, self-motivated, and comfortable working independently in fast-paced virtual environments. I am confident in my ability to support a team due to my initiatives through administrative precision, clear communication, and a customer-first mindset.
Experience: 2 - 5 years
Marketing VA for Canadian platforms
Experience: 5 - 10 years
Marketing Virtual Assistant Administrative Assistant for a Real Estate Company
Experience: 2 - 5 years
Quality Representative for XBOX (Customer Service) Quality Evaluator for Springboard
Experience: 6 months - 1 year
I worked as a Sales Development Representative at Springboard, where I conducted high-volume outbound calls, engaged cold and warm leads, handled objections, qualified prospects, and consistently set appointments for the sales team. In my SDR role, I maintained detailed call notes, managed follow-ups, and worked extensively with CRM systems to track pipeline activity and performance. This experience strengthened my ability to communicate clearly, build rapport quickly, and stay disciplined in a target-driven environment.
Experience: 5 - 10 years
Managing several CRMs
Experience: 2 - 5 years
Customer Rep for different LOBs (Billing, Retention, Hardwar, Connectivity)
Experience: 6 months - 1 year
As a Sales Development Representative, I handled appointment setting and scheduling using Calendly to coordinate meetings efficiently with prospects and the sales team.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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