I. VIRTUAL ASSISTANT
As a virtual assistant in a telecommunications company, I provided comprehensive administrative support to Senior Managers, Onshore Partners & the executives within the organization, ensuring day to day seamless operation. My responsibilities are managing calendars, scheduling appointments, initiating deep dive analysis discussion. I utilize these tasks through various productivity tools such as Microsoft Outlook, Webex or Microsoft Teams.
In addition to these tasks, I assist my managers in coherent communication by managing
Additional administrative tasks were assigned to me when necessary. Such tasks play a critical role in
Overall, the tasks assigned to me require attention to detail, strong foundation in communication skills, multitasking while doing everything remotely. Commitment to the role is the key to excellence & to help the company achieve success.
II. SOCIAL MEDIA MANAGER
I worked with several brands since 2015 to campaign for their products. These brands include restaurants, essential oils, insurance advisors & clothing brands. The tasks include managing their social media accounts via
Aside from
III.
As an
In addition to handling these tasks, I collaborate with suppliers, technicians & several partners outside the company to provide efficient communication & resolution.
EDUCATION & PREVIOUS WORK EXPERIENCE:
I am currently finishing my 2nd college degree in Political Science as preparatory to Law School. While studying, I also manage several licensed financial consultants for a life insurance company. I also train them and continuously sharing my knowledge in helping clients with their insurance and investment needs. I can definitely use my skills to help you with your customers' needs. My extensive decade-long experience in Business Process Outsourcing can certainly help you in your business.
I also worked in several business process outsourcing company where I developed my oral communication skills. I took calls for a number of years and became a proof reader to an American financial company. The work requires extensive training in the said business and precision which I excelled. I also worked with another business process outsourcing company where I dealt with customers via
I also had years of experience in managing a team in the BPO industry where I handled 5-6 Team Leads & oversee approximately 80 employees. This experience pave way to my skills in managing the operations, business analysis & collaborate with several partners.
Experience: 10+ years
Key responsibilities: Team Lead Main Responsibilities Create solutions by providing specific coaching sessions to CSAs ranging from 12-16 FTEs Attend calibration sessions & focused group discussions with the company's counterpart in Canada Manage monthly KPIs Temporary Senior Account Manager (November 2023 - March 2024) (BM Client Solutions) ABAY Team Lead Prime - Retention L1 (2022-2023) Hiring Manager Interview Team Lead Applicants Interview SME Applicants Cluster POC Prepare monthly analysis report in the pursuit of creating specific action plans to the team and the whole cluster of 5 Team Leads Support the management in creating Weekly Business Reports, ABAY Reports, Deep Dive & Feasibility Studies to certain initiatives that will further help the business Point of Contact of Retention L1 Cluster Project Lead Deacts Per Call Deep Dive Project Lead (2022-2023) Agent to SME to Team Lead Development Plan Team Lead Prime (2022-23) Recruitment Ops Validation Lead (2023)
Experience: 10+ years
As an experienced Team Leader in the BPO industry, I have acquired a solid email management skill both as a supervisor & email management representative. In 2016-2019, I have managed to serve an online e-commerce companies in Australia & in USA. Throughout our correspondence, I maintained open and transparent communication, keeping the customer informed of the progress at every step. I provided regular updates on the status of their replacement order and ensured that they felt valued and supported throughout the resolution process. If there's a need to escalate issues, I am well informed about how we can resolve it the way that is advantageous to both customers & the company.
Experience: Less than 6 months
Worked in Business Process Outsourcing (BPO) for 12 years, my experience as a Team Leader in the BPO exposed me in several tasks that require copyediting/copyreading. As a seasoned copyreader, I recently had the opportunity to showcase my skills during a high-profile internal project in the office. Tasked with ensuring the clarity, coherence, and persuasiveness of the campaign's messaging across various channels, I meticulously combed through each piece of copy, leaving no word unexamined.
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