Overview
Looking for full-time work (8 hours/day)
at $3.31/hour ($640.00/month)
Bachelors degree
Last Active
July 7th, 2026 (2 days ago)
Member Since
August 23rd, 2024
Profile Description
Dedicated IT Service Desk Specialist with over 5 years of enterprise support experience delivering first and second-level technical assistance in high-volume environments. Proficient in incident management, SLA compliance, and end-user troubleshooting across Microsoft 365, Active Directory, Azure AD, and ITSM platforms including ServiceNow, ITSMC, and OneTeam. Experienced with VoIP systems including Avaya, Genesis, Ring Central, and Dialpad. Known for accurate documentation, empathetic communication, and a continuous improvement mindset.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Hands-on experience using ServiceNow to manage and resolve incidents, service requests, and technical support tickets. Skilled in troubleshooting user issues, tracking ticket progress, documenting resolutions, and ensuring timely issue resolution while maintaining high customer satisfaction. Experienced in collaborating with IT teams to escalate and resolve complex technical problems.
Customer Support » IT
Experience: 5 - 10 years
Experienced in using ServiceNow to manage customer inquiries, service requests, and support tickets. Skilled in providing timely issue resolution, documenting customer interactions, tracking cases through completion, and ensuring a positive customer experience. Able to communicate effectively with customers and collaborate with internal teams to resolve concerns efficiently.
Software » Databases » ServiceNow
Experience: 1 - 2 years
Experienced in ServiceNow administration and support, including incident, problem, and change management processes. Skilled in configuring workflows, managing service requests, creating reports and dashboards, and supporting end users. Familiar with ITSM best practices and working with cross-functional teams to improve service delivery and operational efficiency.
Other Skills
Basic Information
- Age
- 30
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Pasay, Manila
- Tests Taken
- IQ
- Score: 104
- DISC
- Dominance: 59
- Influence: 11
- Steadiness: 20
- Compliance: 11
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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