Daniela

Customer Service Representative - (Email Support)

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $2.98/hour ($576.00/month)

Bachelors degree

Last Active

July 7th, 2026 (2 days ago)

Member Since

August 20th, 2024

Profile Description

I am Ella, a dedicated Customer Service Representative with nearly 3 years of experience specializing in email and chat support through Gorgias for an e-commerce store. Based in the Philippines, I am well-equipped with a reliable laptop and internet connection, ensuring efficient and effective communication. My expertise includes managing customer inquiries, handling Gorgias and Shopify tasks such as product additions, order cancellations, issuing return labels, and processing refunds. Additionally, I have experience engaging with customers on social media platforms like Instagram and Facebook.
My skills include:

Email
and Chat Customer Service
Proficiency in Gorgias
Strong Knowledge of Shopify
Google Workspace
Chargeback & Refund Management
Order Management & Tracking Fulfillment
I am proficient in utilizing tools such as Canva, Google Sheets, Gmail, Slack, Gorgias, and Shopify.
I am committed to fully assisting customers to achieve their satisfaction and am eager to learn and adapt to new tools and technologies. I can be reached through email, chat, or Viber.

Top Skills

Experience: 1 - 2 years

I've honed my skills in managing customer inquiries, resolving issues, and ensuring satisfaction through written communication. My expertise includes handling order management, subscription adjustments, refund processing, and addressing a wide range of customer concerns. I am proficient in using support platforms like Gorgias and Shopify and am adept at navigating various tools to deliver efficient and accurate support.

Other Skills

Basic Information

Age
26
Gender
Female
Website
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Address
Tests Taken
None
Government ID
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