I help e-commerce businesses, Amazon wholesale sellers, and growing companies improve efficiency by managing sales operations, customer relationships, and administrative processes with ownership and accountability.
With 7+ years of experience in Sales, Account Management, and Executive Support, I have handled both B2B and B2C Amazon wholesale accounts, high-volume customer inquiries, pricing and negotiation, order processing, inventory coordination, and end-to-end fulfillment from quotation to delivery. I am experienced in customer communication, issue resolution, and building long-term client relationships.
I am proactive, and take full ownership of my responsibilities. I do not wait for instructions I identify issues, solve problems, and ensure tasks are completed accurately and on time.
Tools I use include Google Workspace, Microsoft 365,
I am available for full-time work and flexible across CET/CEST, UK GMT, and US time zones (EST/PST). I am seeking a long-term role where I can support sales operations, customer support, and business growth through reliable execution and strong communication.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
I provide end-to-end support across the customer journey, starting from customer service to sales assistance and long-term account management. In Customer Support, I handle inquiries, order issues, returns, and complaints professionally and efficiently. In Sales Support, I assist with order processing, product information, and coordinating with clients to ensure smooth transactions and maximize sales opportunities. In Account Retention, I focus on maintaining strong relationships with customers and wholesalers by resolving issues quickly, ensuring satisfaction, and encouraging repeat business to reduce churn and build long-term loyalty.
Experience: 2 - 5 years
I have experience managing both B2B and B2C customer relationships in an e-commerce environment. I handle communication with wholesalers (B2B) and end customers selling on Amazon (B2C). My responsibilities include responding to inquiries, resolving order issues, coordinating with logistics, and managing returns, refunds, and claims. I ensure clear and professional communication, build strong client relationships, and provide efficient solutions to maintain customer satisfaction and smooth business operations.
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Gaurab - Adhikari
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