Current Employment Status:
Hired Part Time on Jun 3, 2025
Hello! I'm Nica, a dedicated and detail-oriented Healthcare Virtual Assistant with over 3 years of experience in healthcare, retail pharmacy, and customer service. My background in medical scribing, medication management, patient communication, and administrative support equips me to provide top-notch virtual assistance to healthcare providers and ensure an excellent patient experience.
Experience: 2 - 5 years
Proficient in scheduling, calendar management, billing, and data entry.
Experience: 6 months - 1 year
Accurately documenting patient encounters in real-time, ensuring precise and thorough medical records.
Experience: 2 - 5 years
Handling patient inquiries, appointment reminders, and follow-ups with empathy and professionalism.
Experience: 6 months - 1 year
Expertise in insurance claim processing and verification.
Experience: 6 months - 1 year
Proficient in managing customer inquiries, resolving issues, and ensuring customer satisfaction.
Experience: 2 - 5 years
Proficient in medical terminology and coding (ICD-10, CPT).
Experience: 6 months - 1 year
Experience with Practice fusion, and eClinical works
Experience: 2 - 5 years
Experienced in managing social media platforms, utilizing Canva for high-quality visuals and ChatGPT for producing tailored, engaging content.
Experience: 6 months - 1 year
Proficient in using Asana for efficient project management, task tracking, and team collaboration, ensuring streamlined workflows and timely project completion.
Experience: Less than 6 months
Experienced in providing prompt, effective, and empathetic support through live chat platforms, ensuring a seamless patient and customer experience.
Experience: 2 - 5 years
IELTS passer with a Band 7 score, demonstrating strong proficiency in English, both written and spoken, ensuring clear, professional communication with patients and healthcare providers.
Experience: 6 months - 1 year
Skilled in Microsoft Office Suite, Google Workspace, and virtual communication tools (Zoom, Skype, etc.).
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