Motivated virtual assistant and customer service specialist with experience in website advising, administrative support, transcription, and multi-platform communication. Adept at managing tasks independently, organizing digital content, and providing responsive and efficient customer service. Recognized for adaptability, attention to detail, and the ability to quickly learn new tools and workflows.
Experience: 1 - 2 years
Customer Service Representative – Phone Support (Full-Time) Gov+ – (Remote) Sept 2020 - Dec 2022 - Assisted customers with order inquiries, delivery issues, and refunds via inbound/outbound calls. - Processed and updated orders through CRM systems with accuracy and timeliness. - Handled escalated complaints and ensured customer satisfaction. - Supported peak business seasons through efficient multitasking and problem-solving.
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