Campaign Support Specialist

As a Campaign Support Specialist (Freelance), I monitored thousands of influencer accounts on Instagram to track posts about specific brands and campaigns, using a Google Chrome extension for efficiency. I performed basic data entry to log influencer posts and provided backend support for campaigns by reviewing and verifying spreadsheets and reports, uploading content, and finding relevant influencers on TikTok and Instagram. Additionally, I managed data entry into the client’s tracking system and handled inbox management duties.

I assess and evaluate various types of user-generated content, including images, text, live and recorded videos, and comments, to ensure they meet community standards. I make informed decisions about removing or keeping flagged content and keep detailed records of my moderation actions, including the reasons for my decisions. I report emerging issues and trending flagged content, collaborate with support and leads on borderline cases, and escalate serious issues according to client standards. I also stay up-to-date on policies and guidelines to ensure accurate content moderation.

I handle email support for Hotwire by managing customer inquiries, providing accurate information, verifying documents for refund processing, informing about chargebacks, and resolving booking-related issues promptly. My goal is to ensure a smooth and satisfactory experience for every customer through clear, efficient communication and effective problem-solving.

I provide outstanding customer support by addressing inquiries, resolving issues, and ensuring a positive experience. My focus is on clear communication, problem-solving, and delivering solutions efficiently to meet customer needs.