John

E-commerce VA | Customer Success Manager | Key Account Manager

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $7.09/hour ($1,366.40/month)

Bachelors degree

Last Active

July 6th, 2026 (2 days ago)

Member Since

August 13th, 2024

Profile Description

I have nearly two years of experience as a Key Account Manager at Lazada Philippines, where I managed a portfolio of FMCG brands including Hot Wheels, Barbie, Spin Master, Hegen, Ollie & Co, and Toy Kingdom. I served as the primary point of contact for my clients, helping them grow their business through data analysis, business reviews, campaign execution, and strategic account management.

I'm comfortable working in fast-paced e-commerce environments and enjoy building long-term client relationships. I'm highly organized, detail-oriented, and proactive, with experience using Excel, dashboards, Google Workspace, ChatGPT, and AI tools to improve productivity and solve problems.

Here's what I can help you with:
• Customer Success & Client Support
• E-commerce Operations
• Key Account Management
• Business Reviews & Reporting
• Order & Seller Management
• CRM & Stakeholder Management
• Email & Chat Support
• Data Analysis (Excel & Dashboards)
• SOP Documentation
• AI & ChatGPT Workflows
• Sales & Business Development

I'm looking for a long-term opportunity where I can help businesses grow while continuing to develop my skills. If you're looking for someone who communicates well, takes ownership, learns quickly, and genuinely cares about your customers, I'd love to be part of your team.

Top Skills

Marketing » Email Marketing

Experience: Less than 6 months

Executed personalized cold outreach to social media influencers to secure discovery calls and partnerships. Managed consistent follow-up sequences to increase response and booking rates and organized contact lists and tracked outreach performance to improve messaging over time

Professional Services » Management Services » E-Commerce Management

Experience: 1 - 2 years

Results-driven FMCG Key Account Manager at Lazada Philippines specializing in e-commerce growth strategy, campaign execution, and marketplace optimization. Experienced in driving GMV growth through data-driven decision-making, performance analysis, and cross-functional collaboration. Strong background in sales, digital marketing and stakeholder management with a proven ability to accelerate brand growth in competitive marketplaces.

Video Editing » Social Media Video Editing

Experience: 1 - 2 years

Short-form video editor focused on creating engaging, high-retention content for TikTok, Instagram Reels, and YouTube Shorts. I run my own TikTok account, which gives me a direct understanding of what captures attention, improves watch time, and performs in the algorithm. I’ve also worked with clients in the personal development niche, turning their ideas and long-form content into concise, scroll-stopping videos with strong hooks, clean cuts, and clear messaging. I prioritize performance, not just aesthetics—every edit is built to keep viewers watching and drive results.

Other Skills

Basic Information

Age: 25

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 106: DISC
Dominance: 31%
Influence: 8%
Steadiness: 32%
Compliance: 29%: English
C1(Advanced)