???? Experienced Virtual Assistant | Customer Support | Insurance & Dental Front Desk Specialist ????
Hi, I’m
???? My Experience Includes:
Customer Support & Sales: 4+ years in call centers (Results-CX, TaskUs, Teleperformance) handling inbound/outbound calls, resolving customer concerns, troubleshooting technical issues, upselling, and guiding clients to the best solutions.
Insurance Representative: Verified member eligibility, explained benefits and claims, assisted with appeals/denials, and provided accurate benefit breakdowns.
Dental Front Desk Virtual Assistant (Carehub): Managed appointment scheduling, confirmations, and follow-ups. Handled unscheduled treatment recalls, updated insurance data, organized new patient forms/IDs, and supported smooth office operations.
???? Skills I Bring to the Team:
Appointment booking & calendar management
Insurance verification & data entry
Customer support via phone, chat, and
Sales and upselling techniques
Technical troubleshooting (streaming, connectivity, account issues)
Patient records and document organization
Strong English communication (verbal & written)
? Why Work With Me?
I am proactive, detail-oriented, and adaptable — whether it’s handling customers with empathy, managing time-sensitive insurance tasks, or keeping a busy dental office running smoothly. I don’t just “complete tasks” — I make sure processes run better and clients feel supported every step of the way.
If you’re looking for a dedicated VA who can blend customer service excellence with administrative efficiency, I’d love to be part of your team.
Experience: 6 months - 1 year
Worked with Netflix as a Technical Support Representative
Experience: 1 - 2 years
Work with Teleperformance as a Healthcare Support Representative
Experience: 2 - 5 years
Inbound Sales Representative
Experience: 6 months - 1 year
DENTAL VA - RECEPTIONIST
Experience: 6 months - 1 year
Experience: Less than 6 months
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