Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
BA in Mass Communications
Last Active
April 25th, 2024 (2 days ago)
Member Since
November 5th, 2016
Profile Description
Hi there! My name is
I have 7 years of customer service experience in the BPO industry, including leadership roles, and a background in Healthcare and E-commerce.
As a customer relations expert, I am highly organized and solution-focused, with exceptional time-management skills to ensure that I deliver results on time without compromising work quality.
With my leadership role, I've learned how to keep a positive mindset and a proactive approach with a "can-do" attitude to ensure that I can finish my tasks and be efficient in assisting with daily operations.
I also keep a calm and collected demeanor even in a fast-paced setting, which has allowed me to advance my career from Customer Service Representative to Quality Analyst to Team Leader within three years at the same company.
Also, during my career, I have used the following software: Salesforce, Citrix, Ring Central, JIRA, Okta, ZOHO People, Workday, Sentinel, Google Workspace, and Microsoft Office
I am certain that the knowledge and skills I gained over the years will allow me to fulfill (and exceed) my duties while also contributing to the growth of your organization.
Allow me to help you and I am looking forward to working with you soon!
Top Skills
E-Commerce
Experience: 2 - 5 years
I've also been helping out suppliers on Wayfair's E-commerce platform with their customer support needs. By using a ticket system, I make sure to address any issues and resolve them as quickly as possible to ensure that our suppliers are happy with the service they receive.
Customer Support
Experience: 5 - 10 years
Customer Support » Ecommerce
Experience: 2 - 5 years
Other Skills
Office and Administration
Experience: Less than 6 months
Office and Administration » Microsoft Word
Experience: 2 - 5 years
Office and Administration » Google Sheets
Experience: 2 - 5 years
Office and Administration » Google Slides
Experience: 1 - 2 years
Customer Support » Healthcare
Experience: 6 months - 1 year
In my previous job as a Patient Care Coordinator in the Specialty Pharmacy industry, I had the pleasure of assisting patients who required specialty medication refills. I always made sure their orders were accurate, so their medication would be delivered to the right address on time.
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tanauan, Leyte
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 17%
- Influence: 5%
- Steadiness: 37%
- Compliance: 41%
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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From Diagnosis to Dream Career: Ellaine’s Inspiring Story
Ellaine’s life took an unexpected turn at just 19, she was diagnosed with type one diabetes during her college years, studying speech pathology.
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