Catherine

Customer Support Specialist

55 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.72/hour ($1,103.65/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

August 2nd, 2024

Profile Description

I am a customer-focused and solutions oriented Customer Support Specialist with
multichannel environments. With strong communication and problem solving skills, I delight in turning frustrated customers into satisfied ones by listening carefully, diagnosing issues clearly, and resolving them efficiently. I’m highly proficient with CRM tools, and live chat / email / phone support, and I thrive under pressure—balancing high volume with accuracy and empathy. Always eager to learn, I contribute to process improvements, share customer insights with product or operations teams, and maintain a positive and cooperative team spirit. My goal is to enhance customer satisfaction, build lasting relationships, and help companies deliver service experiences that exceed expectations.

Top Skills

E-Commerce

Experience: Less than 6 months

Handles real‑time customer interactions via live chat (and sometimes chat + email/ticket system). Provide fast, accurate, and friendly support — helping customers with pre‑ and post‑sales questions, order issues, returns/refunds, product info, shipping/tracking, promotions to ensure a positive shopping experience and high customer satisfaction.

Customer Support » Chat Support

Experience: Less than 6 months

Assist customers via live chat channels, answering questions, resolving issues, and providing information about products/services. Ensure high customer satisfaction by delivering accurate, timely responses and escalating issues appropriately.

Marketing » Telemarketing » Outbound Calls

Experience: Less than 6 months

Assist customers updating SIM cards .

Other Skills

Customer Support » Healthcare

Experience: Less than 6 months

Handle Healthcare Account (Prescription Drugs) manage clients with their health plans and oversee prescription drug programs for those accounts, ensure regulatory compliance, monitor drug utilization and spend, and help deliver cost‑effective, clinically appropriate pharmaceutical services.

Virtual Assistant

Experience: 1 - 2 years

Animal Transport Permits & Compliance:Manage the end-to-end processing of Animal Transport Permits, ensuring all document uploads (VHCs, vaccination logs, and animal photos) comply with national quarantine rules to prevent border checkpoint hold-ups.

Marketing » Telemarketing » Inbound Sales

Experience: Less than 6 months

Help customers with questions, troubleshoot issues, and also try to sell Comcast’s products or services (or upsell/add‑ons) when relevant.

Basic Information

Age
30
Gender
Female
Website
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Address
Taysan, Batangas
Tests Taken
None
Government ID
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