I help business individuals achieve their goals

Ensure clear communication within the team to ensure quotes, invoices are accurately done promptly. Provide support to 2 other offshore admin staff and ensure they’re making progress on their tasks daily. Respond to emails and manage schedules to ensure positive workflow. Prepares offshore staff’s payroll. Handle all aspects of the plumbing job, including booking, quoting and invoicing. Configure and make changes to the main system to ensure smooth workflow and processes. Handles all other admin tasks i.e. content writing, guest post writing, website posting, building system, and researching. Records new processes in Loom and adds to Google site. Monitors plumbing job statuses. Work closely with the bookkeeper during BAS reporting regarding invoices that do not match payments. Handles minor Recruitment and HR matters including getting staff settled, 3rd month performance review, issue warnings, etc. Set up weekly admin team huddles.

3 years experience as a Team Leader/Account Manager for an Australian BPO company that is based in the Philippines. Our responsibility is to ensure client satisfaction by addressing issues with accuracy and in a timely manner. Ensure staff retention by identifying staff concerns and ensuring these are addressed promptly. Provides staff coaching and mentoring. Prepares staff evaluations to send to clients as sometimes necessary for salary appraisal.

I have worked in several BPO industries for 5 years, providing front-end phone technical support to customers with printer and internet problems. Ensures communication is clear and issues are resolved at the first call. Can effectively engage with customers to address their needs, and offer products that may be helpful to them to achieve overall satisfaction and loyalty. I also have 3+ years of experience as a Virtual Assistant, EA to the Director where communication in different methods emails, chats, and video calls plays a big part in ensuring my job is done right and deadlines are met.