Virtual Assistant I Appointment Setter

• Delivered exceptional customer service across multiple channels—chat, email, and phone—ensuring prompt and accurate responses to diverse inquiries. • • • • • Achieved high customer satisfaction by maintaining consistency and attention to detail across interactions.. • Managed high volumes of inquiries professionally and empathetically, fostering positive rapport and effectively resolving issues while under pressure.

• Delivered exceptional customer service through email, chat, and phone by understanding client needs and offering tailored travel solutions. • Applied effective upselling techniques by recommending upgraded accommodations and add ons like premium rooms, increasing average booking value by 10-30%. • Identified opportunities to enhance customer experiences by pitching services that aligned with their preferences and budget, ensuring relevance and satisfaction. • Built trust with customers by emphasizing the value of upsold products while maintaining a focus on their needs, resulting in repeat business and positive feedback. • Consistently met or exceeded upselling KPIs, contributing to the team’s overall revenue growth.

• Conduct outbound calls to qualify leads and schedule appointments. • Manage and update leads in CRM systems (e.g., HubSpot, Salesforce). • Coordinate and communicate with team members via Slack and other collaboration tools. • Research potential clients and generate new leads. • Track and analyze lead performance metrics. • Ensure timely follow-ups and maintain an organized lead database.