Virtual Assistant

Answer Incoming calls and provide information relevant to the service/product that’s being asked for. Make outbound calls to customers as part of the after sales/services. Reply to email questions. Assist colleagues in identifying performance issues. Strategize and review any policy issues that needs to be updated

Chat Support Specialist with experience handling multiple creator accounts, crafting engaging and persuasive conversations to boost fan retention and conversions. Skilled in managing and optimizing social media presence across Instagram and Threads to increase traffic, visibility, and audience engagement.

Handled numerous schedules to ensure adherence to set timelines. Prioritized and replied client emails in a timely manner. Engage with the customers through follow-up in order to retain the business. Increase team productivity by strategic planning. Assisted in coordinating meetings, maintaining calendars and undertaking some administrative duties independently, which facilitated completion of team projects. Identified and engaged with potential influencers to enhance brand visibility and product promotion. Utilized social media platforms and digital tools to track and manage influencer interactions and campaign progress

Business Developer and Social Media Manager experienced in growing mission-driven networks through strategic outreach, recruitment, and content management. Skilled in lead generation, partnership building, and curating impactful social media campaigns that boost visibility and community engagement.