Dedicated Quality Analyst with a unique blend of technical and customer service expertise. 11+ years in the BPO sector, specializing in content moderation and social media support, complemented by experience in voice and chat.
Prior role as engineering staff in telecommunications, supporting extensive expansion planning, demonstrates strong analytical and problem-solving skills. Proven ability to adapt quickly, ensuring high standards and continuous improvement.
Experience: 2 - 5 years
Quality Analyst specializing in content moderation, dedicated to ensuring all moderators consistently meet the highest quality standards aligned with client goals. Proficient in conducting audits, leading weekly calibrations, and generating data-driven reports using Excel to improve performance and maintain quality.
Experience: 2 - 5 years
Working as a content moderator involves a multifaceted experience, requiring a blend of technical skills, critical thinking, and emotional resilience. In my role as a content moderator, I was responsible for maintaining a safe and user-friendly environment on a social media platform. I reviewed approximately a thousands pieces of content daily, ranging from text posts and images to videos, ensuring compliance with our community guidelines.
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.