Product Support Specialist

Doing Mandatory Benefits for the in-house Client  Encoding all the O.R  Filing of B.I.R requirements like 2550Q,2550M,1601E,1601, etc.  Doing fs through Peachtree Filing of B.I.R requirements like 2550Q,2550M,1601E,1601, etc.  Doing fs through Peachtree  Accounts Payable- Sap System

Duties And Responsibilities:  Encoding Invoices to the system- QuickBooks System  Responsible for customer service of more than 1,000 clients  Provide solutions to any relative problems of clients  Monitoring accounts to identify overdue payments.  Responsible in updating the account receivables in the company.  Keeping accurate records and reporting on collection activity.  Contact clients to ask about their overdue payments  Resolve billing issues and discrepancies  Report on collection activity and accounts receivable status  Responsible Manual Aging Report  Encoding in Cash Receipts Book  Issuing Official Receipts  Doing Monthly Budget  Visiting and Emailed clients informing past due balances

Duties And Responsibilities: • Provide expert-level support to customers or internal teams regarding product usage, features, and technical issues • Troubleshoot and resolve product-related inquiries via email, chat, phone, or ticketing systems • Assist in diagnosing software/hardware problems and guide users through step-by-step solutions • Document and escalate unresolved technical issues to engineering or product development teams.

 Coordinate to agency for job openings.  Responsible for recruitment process  Selects applicants to fill-in identified vacant positions.  Schedules and conducts interviews to all applicants.  Evaluates applicants for critical and/or final interview with departmental managers  Ensures proper filing and retrieval of corporate documents, records, and reports.  Provides proper file management of all recruitment files and documents.  Uses proper forms for the department as approved by the HR Head.  Diligently performs all HR policies at all times.  Performs all HR Department’s procedures with diligent implementation of the MOP.