Julayda

Customer Service Team Leader | Escalation & Retention Specialist | Remote Operat

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Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,113.60/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

July 8th, 2024

Profile Description

I am a Customer Service Team Leader with 13+ years of experience in BPO and remote environments, specializing in customer retention, escalations management, and team performance optimization.

I have successfully led high-performing teams in fast-paced call center operations, consistently achieving 95%+ KPI compliance and maintaining top team leader status for consecutive years. My expertise includes managing inbound/outbound calls, email and chat support, SLA monitoring, CSAT improvement, and service recovery strategies.

In my remote roles, I have managed:

High-volume customer support across calls, chats, and email tickets
Escalations and supervisor-level call handling
Public review management on platforms such as Google and Yelp
Inbox, email, and calendar organization and management
CRM and customer account management
Team coaching, recruitment, and performance tracking
Administrative tasks including order processing, scheduling, and dispatching

I am results-driven, proactive, and focused on improving systems that enhance customer experience and operational efficiency.

If you're looking for a reliable team leader/customer service rep or admin assistant who can reduce escalations, retain customers, maintain performance standards and can help you leverage your business — I’m ready to help.