Francis M. Paule

Overview

Looking for full-time work (8 hours/day)

at $7.49/hour ($1,440.00/month)

Bachelors degree

Last Active

June 27th, 2026 (yesterday)

Member Since

July 2nd, 2024

Profile Description

Travel Operations & Booking Specialist | Cruise, Tours & Client Invoicing Expert



I am a travel and cruise sales professional with over 5 years of hands-on experience designing, selling, and supporting complete holiday packages for international markets. My expertise covers cruises, flights (non-GDS), hotels, tours, transfers, car hire, activities, and travel insurance, with a strong emphasis on accuracy, customer experience, and operational efficiency.

I most recently worked as a Sales Trainer at Our Vacation Centre ? arrivia, where I trained and supported teams across Holiday Sales, Memberships, Admin, QA, and RPC departments. In this role, I developed training materials, delivered product and process training, coached agents on sales and service best practices, and ensured consistent workflows, accurate CRM documentation, and secure handling of customer data in compliance with PCI and security standards.

Beyond travel, I bring a well-rounded commercial background built through roles in sales, retention, recruitment, and technical support. At Tata Consultancy Services (Australian Gas and Light), I handled outbound sales and retention calls, consistently meeting and exceeding targets while managing objections and maintaining long-term customer relationships. As a Recruitment Specialist Associate, I sourced and screened candidates, created job advertisements, and built talent pipelines from scratch using targeted outreach and CRM tools.

Earlier in my career, I worked as a Technical Support Specialist ? Sales for Intuit QuickBooks, where I conducted product demonstrations, sold software solutions, and consulted small business owners on tailored packages. I also held a Sales & Marketing leadership role in retail, managing outbound B2B sales, executing marketing initiatives, and driving revenue growth.

I am highly detail-oriented and experienced in reading supplier invoices, understanding fare codes, managing bookings and client records in CRMs, and supporting invoicing and payment workflows. I am comfortable working in structured, performance-driven environments that require time tracking, regular reporting, and close collaboration via Zoom or similar platforms.

Reliable, organized, and results-focused, I am seeking a long-term opportunity where I can contribute my travel industry expertise, strong work ethic, and attention to detail while continuing to grow with a stable and performance-oriented company.