Hi! I’m Steffi — a reliable and detail-oriented professional with 10+ years of experience in customer support, client success, operations coordination, and administrative support. I enjoy helping businesses stay organized, improving workflows, and creating great experiences for clients and customers.
Over the years, I’ve worked with SaaS, marketing, and business consulting companies handling onboarding, CRM management, billing support, legal document processing, project coordination, and customer communication through
I’m highly organized, proactive, easy to work with, and comfortable working remotely with minimal supervision. I take pride in being dependable, learning quickly, and always finding ways to support both clients and teams efficiently.
Experience: 2 - 5 years
Provided live chat, email, and phone support for online business and marketing platforms.
Experience: 6 months - 1 year
Processed legal and business compliance documents using Creatio CRM while ensuring accuracy and completeness.
Experience: 5 - 10 years
Managed client onboarding, implementation, and account setup projects for a SaaS marketing platform.
Experience: 2 - 5 years
Provided technical support for internet connectivity and networking devices, including routers, modems, and access points.
Experience: 1 - 2 years
Conducted one-on-one English lessons for Chinese students across various proficiency levels.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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